Solved

Windows 7 cannot set tray on HP printer.

Posted on 2011-02-16
8
804 Views
Last Modified: 2012-05-11
We have upgraded machines to Windows 7, now we have 2 hp printers Laserhet 2200 and 2400 that I cannot choose the trays now since the upgrade.

I have tried to search on google, but not much for windows 7.
0
Comment
Question by:TJacoberger1
  • 4
  • 3
8 Comments
 
LVL 11

Expert Comment

by:BillBondo
ID: 34910524
I have seen where pcl 6 driver messes things up. Try the pcl 5 version. Happened to me this morning with HP 4000.
Hope this helps
0
 

Author Comment

by:TJacoberger1
ID: 34910591
I am uising PCL 5... I guess I will try to find pcl 6... Any other suggestions while i try that?
0
 
LVL 11

Accepted Solution

by:
yelbaglf earned 500 total points
ID: 34910606
You'll need to use the HP-UPD for Win 7.  We have several in our environment, and this is what works well for us.  There is PCL5, 6, and PS support for those printers with the UPD.

Here's some documentation on it, since there is a lot you can do with this driver from an Admin's pov.
http://h20338.www2.hp.com/Hpsub/cache/494717-0-0-225-121.html
http://h20338.www2.hp.com/Hpsub/cache/393508-0-0-225-121.html

Here's the download page.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4157320&locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=503548
0
 

Author Comment

by:TJacoberger1
ID: 34916682
Ok, so I installed the universal printer driver. It is so weird, if you right click the printer properties it opens this dialogue box for HP Universal Printing PCL 5. it does not show me the printer. It has folders

recently used printers
find a printer

I cannot get to the printer, what am I doing wrong?
0
New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

 

Author Comment

by:TJacoberger1
ID: 34916688
Also i can never close that dialogue box, i have to end the process.
0
 
LVL 11

Expert Comment

by:yelbaglf
ID: 34916818
I would firstly uninstall the UPD.  Then the downloaded (unextracted) UPD file is what you'll extract with something like 7zip.  In other words, do not use the UPD installer to install this driver, because it provides a different kind of functionality.

Once you have it extracted to a folder of your choice, (still at this point the driver is NOT installed) open 'Devices and Printers' > highlight any printer, so that you get the 'Print server properties' button on the toolbar at the top > from Print Server Properties, click the 'Drivers' tab > Add > follow the prompts > install the HP Universal Printing driver without the version number, which should be the first option in the list.

Once the driver is installed to the PC, you can open your printer's 'Printer Properties' page, and click the Advanced tab > New Driver.  Then choose the newly installed driver.
0
 

Author Closing Comment

by:TJacoberger1
ID: 34942981
Thank you for your help! This worked perfectly.
0
 
LVL 11

Expert Comment

by:yelbaglf
ID: 34943681
You're most welcome!
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
windows7  "Need Network Password" error/request. 43 57
Server Error 11 47
command prompt wont close after executing batch file 11 37
Multiple monitors 4 9
OfficeMate Freezes on login or does not load after login credentials are input.
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now