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Windows 7 cannot set tray on HP printer.

Posted on 2011-02-16
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Last Modified: 2012-05-11
We have upgraded machines to Windows 7, now we have 2 hp printers Laserhet 2200 and 2400 that I cannot choose the trays now since the upgrade.

I have tried to search on google, but not much for windows 7.
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Question by:TJacoberger1
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Expert Comment

by:BillBondo
ID: 34910524
I have seen where pcl 6 driver messes things up. Try the pcl 5 version. Happened to me this morning with HP 4000.
Hope this helps
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Author Comment

by:TJacoberger1
ID: 34910591
I am uising PCL 5... I guess I will try to find pcl 6... Any other suggestions while i try that?
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Accepted Solution

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yelbaglf earned 2000 total points
ID: 34910606
You'll need to use the HP-UPD for Win 7.  We have several in our environment, and this is what works well for us.  There is PCL5, 6, and PS support for those printers with the UPD.

Here's some documentation on it, since there is a lot you can do with this driver from an Admin's pov.
http://h20338.www2.hp.com/Hpsub/cache/494717-0-0-225-121.html
http://h20338.www2.hp.com/Hpsub/cache/393508-0-0-225-121.html

Here's the download page.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4157320&locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=503548
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Author Comment

by:TJacoberger1
ID: 34916682
Ok, so I installed the universal printer driver. It is so weird, if you right click the printer properties it opens this dialogue box for HP Universal Printing PCL 5. it does not show me the printer. It has folders

recently used printers
find a printer

I cannot get to the printer, what am I doing wrong?
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Author Comment

by:TJacoberger1
ID: 34916688
Also i can never close that dialogue box, i have to end the process.
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LVL 11

Expert Comment

by:yelbaglf
ID: 34916818
I would firstly uninstall the UPD.  Then the downloaded (unextracted) UPD file is what you'll extract with something like 7zip.  In other words, do not use the UPD installer to install this driver, because it provides a different kind of functionality.

Once you have it extracted to a folder of your choice, (still at this point the driver is NOT installed) open 'Devices and Printers' > highlight any printer, so that you get the 'Print server properties' button on the toolbar at the top > from Print Server Properties, click the 'Drivers' tab > Add > follow the prompts > install the HP Universal Printing driver without the version number, which should be the first option in the list.

Once the driver is installed to the PC, you can open your printer's 'Printer Properties' page, and click the Advanced tab > New Driver.  Then choose the newly installed driver.
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Author Closing Comment

by:TJacoberger1
ID: 34942981
Thank you for your help! This worked perfectly.
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LVL 11

Expert Comment

by:yelbaglf
ID: 34943681
You're most welcome!
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