Link to home
Start Free TrialLog in
Avatar of Thomas Jacoberger
Thomas JacobergerFlag for United States of America

asked on

Windows 7 cannot set tray on HP printer.

We have upgraded machines to Windows 7, now we have 2 hp printers Laserhet 2200 and 2400 that I cannot choose the trays now since the upgrade.

I have tried to search on google, but not much for windows 7.
Avatar of BillBondo
BillBondo
Flag of United States of America image

I have seen where pcl 6 driver messes things up. Try the pcl 5 version. Happened to me this morning with HP 4000.
Hope this helps
Avatar of Thomas Jacoberger

ASKER

I am uising PCL 5... I guess I will try to find pcl 6... Any other suggestions while i try that?
ASKER CERTIFIED SOLUTION
Avatar of yelbaglf
yelbaglf
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Ok, so I installed the universal printer driver. It is so weird, if you right click the printer properties it opens this dialogue box for HP Universal Printing PCL 5. it does not show me the printer. It has folders

recently used printers
find a printer

I cannot get to the printer, what am I doing wrong?
Also i can never close that dialogue box, i have to end the process.
I would firstly uninstall the UPD.  Then the downloaded (unextracted) UPD file is what you'll extract with something like 7zip.  In other words, do not use the UPD installer to install this driver, because it provides a different kind of functionality.

Once you have it extracted to a folder of your choice, (still at this point the driver is NOT installed) open 'Devices and Printers' > highlight any printer, so that you get the 'Print server properties' button on the toolbar at the top > from Print Server Properties, click the 'Drivers' tab > Add > follow the prompts > install the HP Universal Printing driver without the version number, which should be the first option in the list.

Once the driver is installed to the PC, you can open your printer's 'Printer Properties' page, and click the Advanced tab > New Driver.  Then choose the newly installed driver.
Thank you for your help! This worked perfectly.
You're most welcome!