Solved

Jrun error on Coldfusion 9 box

Posted on 2011-02-16
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Last Modified: 2012-05-11
We're hosting a site on cf 9 server.  

Sometimes the users get an error:

The server encountered an internal error and was unable to complete your request.
JRun closed connection.

It's not all the time though, there doesn't seem to be a pattern as to when someone gets that error.  The default page itself isn't doing anything, it's a login form that waits for input.  

I allowed all IPs, I think, I have this:

*.*.*.*
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Question by:Rush_2112
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8 Comments
 
LVL 19

Expert Comment

by:Jones911
ID: 34910992
Is the server under heavy load?
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LVL 1

Author Comment

by:Rush_2112
ID: 34911019
No, it's under basically no load at all.  It's the only site on there right now.
0
 
LVL 19

Expert Comment

by:Jones911
ID: 34911032
OK thats weird.  Try uninstalling and reinstalling.  Or resetting the connectors to IIS ( I'll assume IIS )
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LVL 1

Author Comment

by:Rush_2112
ID: 34911105
It's on linux , apache...
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LVL 19

Expert Comment

by:Jones911
ID: 34911599
A missconfigureation somewhere and jrun is restarting itself?
0
 
LVL 1

Author Comment

by:Rush_2112
ID: 34911621
is there something I could do to check that?  
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LVL 19

Accepted Solution

by:
Jones911 earned 500 total points
ID: 34911680
Look in the server logs

tail /opt/coldfusion9/logs/server.log see if the server is stopping and starting.
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LVL 1

Author Closing Comment

by:Rush_2112
ID: 34930430
The hosting company helped us figure out what the issue was.  CF 9 was installed as the developer edition first.  We then put the license for Standard.  The problem was that the server kept switching randomly between the licenses.  Sometimes everyone would be let in, other times, everyone would be shut out.

This is from hosting.com:

I did find somewhat of a conflict.  There are two license files and they may be causing this to jump back into developer mode when it doesn't it's recycle.  I have renamed the one located in /opt/coldfusion9/runtime/lib/ and restarted Coldfusion.  

This solved our problem once and for all.
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