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Toshiba bios password

Posted on 2011-02-16
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Last Modified: 2012-05-11
I have a laptop my friends asked me to fix. It asks for a boot/bios password. They did not set it. It is a known issue by Toshiba. They have a Satellite S215-S7444. It appears to be this problem with the bios.

http://www.techsupportforum.com/forums/f108/toshiba-laptops-password-problem-364309.html

They released a patch, friends didnt apply it, and extended the warranty to the end of 2010. It says that it can be fixed in a day at a service center with-out any parts.

I have already opened the computer and removed (desoldered) the battery and it DID reset the bios but it did NOT remove the password.

I was wondering if there was anything else I could try.

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Question by:RRafuls
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Expert Comment

by:sevlahpt
ID: 34911495
Check if that computer has TPM.
If it does, the password is in TPM, and you can only remove the password by removing the TPM Chip, wich is not easy.
If its only a BIOS password, its very strange that you get battery off and still keeps it, so just call Toshiba and try to get some tip from them.
Hope it helps.
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Expert Comment

by:RobertParten
ID: 34911502
Unless there was a jumper on the board or perhaps a circuit to "bridge" to close it I am unsure.
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Expert Comment

by:Mattrw
ID: 34911536
Hi you will need to flash the BIOS with the latest release of Toshiba's BIOS compatible with your particular model.  This will not affect the O/S of the files and folders on the Laptop, but you will need burning software / facilities on the computer.

1.  Download the self extracting BIOS update from this link:  http://bit.ly/hc9CEe

2.  Select Downloads from top left.  Select All Catergories and refine to BIOS.


3.  Click the link and Download Now.


4.  Double click the downloaded file and let it self extract to a new folder.


5. A window will pop-up asking you to select method of installation.  Select the top one CD-ROM.  Your burning software should launch to create the image to burn the files to CD.

6.  Boot the Laptop with the CD loaded and let it boot to CD-ROM to flash (update) the BIOS.   Select Downloads from top left Select Downloads from top left Select method of installation
Let me know how you get on.

Original Link:  http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=1852729&rpn=PSAFGU&modelFilter=A215-S7444&selCategory=2756709&selFamily=1073768663
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Author Comment

by:RRafuls
ID: 34911548
According to what I have found, It is stored in EEPROM with the bios so the password remains valid even if the battery is removed. I know there is a way to do it as Toshiba themselves said it can be done in a day with no parts. they just dont say how.
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Author Comment

by:RRafuls
ID: 34911561
You cannot boot the computer. How can I update the bios?
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Expert Comment

by:RobertParten
ID: 34911611
You have tried the password

Toshiba

right?
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Expert Comment

by:RobertParten
ID: 34911618
Long shot as well, press and hold down key as you power up the system?
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Author Comment

by:RRafuls
ID: 34911710
I tried booting with left shift key in and toshiba, Toshiba and TOSHIBA as the PW. no dice.
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Expert Comment

by:sevlahpt
ID: 34911729
The only things i imagine Toshiba can do is:
1 - Enter master password (backdoor) and you get a clean BIOS or
2 - Clear eeprom, and that you can do with UV light after desoldering it.
Still i dont recomend it, and i check in Toshiba forums, that Toshiba actually solves this problems as if the laptop was in warranty.
My opinion, just call their support line and try to get it fixed as it is a Vendor Fault.
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Author Comment

by:RRafuls
ID: 34911994
I am going to try calling them tonight and see if I can get anywhere with them.
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Expert Comment

by:nobus
ID: 34914013
what Toshiba says :
DISABLE/CLEAR
Not Registered This is the default when the system is shipped. The following procedure will disable/clear a BIOS password which will allow the user to cold boot or reset without the requirement of a Password:  
Power up computer from off condition with ESC key depressed. The unit will prompt "Password = "  
Enter the correct password, press ENTER. Unit will display "Valid password entered, system is now starting up. Check system. Then press (F1) key"  
Press the F1 key. This will put the unit into the BIOS setup screen.  
Using the arrow or tab keys move to the password field, highlight REGISTERED.  
Press the SPACEBAR, enter the correct password, press ENTER. At this time
the password field will change to NOT REGISTERED  
 
from :http://askiris.toshiba.com/ToshibaTCL/search.do;jsessionid=A8083D54D2C171C9355740FA6C2A02ED?cmd=displayKC&docType=kc&externalId=http--web1toshibaca-support-TechSupport-TSBs-ALL--TSB000593htm&sliceId=&dialogID=114474125&stateId=1%200%20114472796
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Author Comment

by:RRafuls
ID: 34916931
That only works if you know/entered the password yourself. They did not. it was an error in the bios that the computer thinks there is one.
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Accepted Solution

by:
RRafuls earned 0 total points
ID: 34917387
Called Toshiba. They would not tell me how to fix it. BUT they offered to fix it for free. They are sending the owner a box to ship it to them.
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Expert Comment

by:sevlahpt
ID: 34918001
Nice one. As i said, usually Toshiba fix this kind of problems with no charge, because they know its their fault!
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Author Comment

by:RRafuls
ID: 34918118
That's why I own/ recommend them.
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Expert Comment

by:nobus
ID: 34918260
well  - if they caused the problem, the least they can do is fix it...
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Author Comment

by:RRafuls
ID: 34918300
Agreed
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Author Closing Comment

by:RRafuls
ID: 35373027
The manufacturer fixed after I pursuaded them
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