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Agent License

Posted on 2011-02-16
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Last Modified: 2012-05-11
Does anyone know if Nortel is still issuing these licenses? If not what are my options for an upgrade path.

I need to see if I can upgrade the Agent licenses to expand our phone queue capabilities.

Thank you!
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Question by:skyjumperdude
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10 Comments
 
LVL 17

Expert Comment

by:JRSCGI
ID: 34913204
The call center agent license is still available - which Nortel system do you have?  In any case, you need to order them from an authorized distributor.
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LVL 1

Author Comment

by:skyjumperdude
ID: 34913218
Hello

I have a Option11C with Meridian Mail
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LVL 17

Expert Comment

by:JRSCGI
ID: 34913268
there are more than one type of agent license -- for example if you use Nortel Symposium it is different than the basic agent license.  The Option 11C can also have a basic agent license but you have to specify the software version/release of the system to ensure a match.  If you have a firm that supplies maintenance or professional services for the PBX they should be able to make sure you get the right one.
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LVL 1

Author Comment

by:skyjumperdude
ID: 34913291
Perfect

My fear was that it would have already been discontinued.. but the market is full of these systems still

The agent I need is: 010-NTHF30AC SECC CTI Enabled 10 Agent Increment

This was from a former quote I had some time ago
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LVL 1

Author Comment

by:skyjumperdude
ID: 34918506
So I spoke with our Vendor and he is saying he cannot upgrade or pick up new licenses for this..
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LVL 17

Expert Comment

by:JRSCGI
ID: 34918522
Really ?  what version of software is your system on?
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LVL 1

Author Comment

by:skyjumperdude
ID: 34918532
Sympossium Express Call Center 4.2
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Accepted Solution

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skyjumperdude earned 0 total points
ID: 34919189
Called Nortel and it is 100% discontinued. So keys and expansions are no longer available
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LVL 17

Expert Comment

by:JRSCGI
ID: 34929787
I confirmed it as well, for that old of a software release, you would have to upgrade Symposium before you can add agent license.  Stinks, but .....
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LVL 1

Author Closing Comment

by:skyjumperdude
ID: 34949762
No longer available - Agent Licneses
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