Solved

How to force Outlook 2007 to show the message "Right click here to download pictures" on image instead of just a blank red X

Posted on 2011-02-16
8
2,344 Views
Last Modified: 2013-12-25
Hi experts,

I have created a html email template with a <img> tag in it. In Outlook 2003 when the image is blocked it shows the message "Right click here to download pictures" - which is what I want. When my user receives the email on Outlook 2007 however, they only see a blank red X (see images attached).

What do I have to do to force the email to show the message to right-click to download pictures?

Thank you! Outlook 2007 blank X Outlook 2003 with message to right-click
0
Comment
Question by:Anglia_Marjadi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
8 Comments
 
LVL 5

Expert Comment

by:Noduzz
ID: 34913234
Have you verified that you get the same problem with more than just one user's outlook 2007?
0
 

Author Comment

by:Anglia_Marjadi
ID: 34913241
Yes, I have had 3 different users using Outlook 2007 in three different locations. They all get the blank red X.
0
 
LVL 12

Expert Comment

by:Sommerblink
ID: 34913251
You need to embed the image inside the content of your email.

Outlook 2007 disables by default, the downloading of content from internet websites.

Outlook 2003/2007 will display images which are embedded within an email.
0
Forrester Webinar: xMatters Delivers 261% ROI

Guest speaker Dean Davison, Forrester Principal Consultant, explains how a Fortune 500 communication company using xMatters found these results: Achieved a 261% ROI, Experienced $753,280 in net present value benefits over 3 years and Reduced MTTR by 91% for tier 1 incidents.

 

Author Comment

by:Anglia_Marjadi
ID: 34913267
Yes, the image is embeded within the email body. The code that I use below:
<html>
<body>
<div style="display:block; width: 100%; background-color: #0D0709; color:#ffffff; height:162px;"><img src="http://mydomain.com/email_banner.jpg" alt="Learning banner right click to download image" height="162" width="914"></div>
</body>
</html>

Open in new window

0
 

Author Comment

by:Anglia_Marjadi
ID: 34913278
Oh sorry, I might've misunderstood your comment Sommerblink.

So, are you saying that if I have an image embeded from an internet website, outlook 2007 will NOT show the message to Right click and download?

Basically what I want is just to show the message "RIght-click to download pictures" instead of just a blank red x. Sounds a bit dumb, but some of our users seem to need to see this message otherwise they would say "ooo... I can't see the image".

Maybe the only solution is to add a text above the <img> tag to right click and download?
0
 
LVL 5

Accepted Solution

by:
Noduzz earned 500 total points
ID: 34913296
Well the other option is to tell the users to add the originating email to their contact list and that will just show the pictures.
0
 

Author Comment

by:Anglia_Marjadi
ID: 34922598
Thanks for all your suggestion. It seems that the problem is actually the black background! The colour of the alt text on images can be formated in Outlook 2003 using style="color:#fffff", but not in Outlook 2007 - all alt text is displayed in black - on the example above, black on black means no text is visible. When I changed the background to white, then I can see the message next to the red X. See below:Message on white background
But I will accept Noduzz's solution to add the sender to their contact to allow the image to display automatically.
0
 

Author Closing Comment

by:Anglia_Marjadi
ID: 34922599
The solution doesn't really answer the root of the problem, but it is a good alternative.
0

Featured Post

The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
When it comes to security, close monitoring is a must. According to WhiteHat Security annual report, a substantial number of all web applications are vulnerable always. Monitis offers a new product - fully-featured Website security monitoring and pr…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question