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How to force Outlook 2007 to show the message "Right click here to download pictures" on image instead of just a blank red X

Hi experts,

I have created a html email template with a <img> tag in it. In Outlook 2003 when the image is blocked it shows the message "Right click here to download pictures" - which is what I want. When my user receives the email on Outlook 2007 however, they only see a blank red X (see images attached).

What do I have to do to force the email to show the message to right-click to download pictures?

Thank you! Outlook 2007 blank X Outlook 2003 with message to right-click
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Anglia_Marjadi
Asked:
Anglia_Marjadi
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1 Solution
 
NoduzzCommented:
Have you verified that you get the same problem with more than just one user's outlook 2007?
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Anglia_MarjadiAuthor Commented:
Yes, I have had 3 different users using Outlook 2007 in three different locations. They all get the blank red X.
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SommerblinkCommented:
You need to embed the image inside the content of your email.

Outlook 2007 disables by default, the downloading of content from internet websites.

Outlook 2003/2007 will display images which are embedded within an email.
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Anglia_MarjadiAuthor Commented:
Yes, the image is embeded within the email body. The code that I use below:
<html>
<body>
<div style="display:block; width: 100%; background-color: #0D0709; color:#ffffff; height:162px;"><img src="http://mydomain.com/email_banner.jpg" alt="Learning banner right click to download image" height="162" width="914"></div>
</body>
</html>

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Anglia_MarjadiAuthor Commented:
Oh sorry, I might've misunderstood your comment Sommerblink.

So, are you saying that if I have an image embeded from an internet website, outlook 2007 will NOT show the message to Right click and download?

Basically what I want is just to show the message "RIght-click to download pictures" instead of just a blank red x. Sounds a bit dumb, but some of our users seem to need to see this message otherwise they would say "ooo... I can't see the image".

Maybe the only solution is to add a text above the <img> tag to right click and download?
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NoduzzCommented:
Well the other option is to tell the users to add the originating email to their contact list and that will just show the pictures.
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Anglia_MarjadiAuthor Commented:
Thanks for all your suggestion. It seems that the problem is actually the black background! The colour of the alt text on images can be formated in Outlook 2003 using style="color:#fffff", but not in Outlook 2007 - all alt text is displayed in black - on the example above, black on black means no text is visible. When I changed the background to white, then I can see the message next to the red X. See below:Message on white background
But I will accept Noduzz's solution to add the sender to their contact to allow the image to display automatically.
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Anglia_MarjadiAuthor Commented:
The solution doesn't really answer the root of the problem, but it is a good alternative.
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