Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

BES Express 5

Posted on 2011-02-17
10
Medium Priority
?
426 Views
Last Modified: 2012-05-11
hi

i can see how to resend it policy to a blackberry, however how can you foribly apply a policy instantly?

thanks
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
10 Comments
 
LVL 25

Accepted Solution

by:
RobMobility earned 2000 total points
ID: 34914743
Hi,

Send IT Policy

Regards,


RobMobility
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34914750
Hi,

The resend will send it instantly (assuming the device is in coverage and properly activated) - it can take a few seconds to a few minutes as the message has to travely over the internet and operator network.

Regards,


RobMobility.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 34914753
sorry is this under manage users - resend it policy?
if so this doesnt send it instantly.  note, its BES express 5.0.2
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 
LVL 25

Expert Comment

by:RobMobility
ID: 34914766
Check the last contact time (visible in the BAS portal) for the device - there could be a connectivity/coverage issue if it's some time ago?

Try rebooting the device and if necessary, regiser it on the network (on device, options, advanced options, host routing table, blackberry button, register now)

Regards,


RobMobility.
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34914810
Hi,

Yes - resend IT Policy

The Policy Update is sent, but it might not be received straight away.

If there is an issue with the internet, RIM's NOC (BBI), operator network, device SIM/provisioning etc. it won't be received.

You can check IT Policy status on a device by going to Options, Security, Information.

Regards,


RobMobility.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 34914850
the device is fine signal wise...
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34914878
Hi,

Local signal won't necessarily cause the problem.

Does your BES have a connection to SRP? Are other devices receiving emails/IT Policy updates etc?

Can you send a new device password and lock device command?

Have you got Monitoring Service installed - you can check connectivity to device (ping) from that.

Regards,


RobMobility.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 34914965
the complete BES install is running on the one box.  

the policy is applying but taking 30mins to 1hr.  
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34915040
Hmmm.....can you ping srp.uk.blackberry.net or srp.eu.blackberry.com - what's the round trip time?

Are you seeing any events in the event log indicating SRP disconnection and re-connections?

Anything in the messaging agent and dispatcher logs for that user/device (you can set static user agent for user to help with diagnosis)

Regards,


RobMobility.
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 35005569
takes time to apply the policies.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question