BES Express 5

hi

i can see how to resend it policy to a blackberry, however how can you foribly apply a policy instantly?

thanks
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CHI-LTDAsked:
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Rob KnightConnect With a Mentor ConsultantCommented:
Hi,

Send IT Policy

Regards,


RobMobility
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Rob KnightConsultantCommented:
Hi,

The resend will send it instantly (assuming the device is in coverage and properly activated) - it can take a few seconds to a few minutes as the message has to travely over the internet and operator network.

Regards,


RobMobility.
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CHI-LTDAuthor Commented:
sorry is this under manage users - resend it policy?
if so this doesnt send it instantly.  note, its BES express 5.0.2
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Rob KnightConsultantCommented:
Check the last contact time (visible in the BAS portal) for the device - there could be a connectivity/coverage issue if it's some time ago?

Try rebooting the device and if necessary, regiser it on the network (on device, options, advanced options, host routing table, blackberry button, register now)

Regards,


RobMobility.
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Rob KnightConsultantCommented:
Hi,

Yes - resend IT Policy

The Policy Update is sent, but it might not be received straight away.

If there is an issue with the internet, RIM's NOC (BBI), operator network, device SIM/provisioning etc. it won't be received.

You can check IT Policy status on a device by going to Options, Security, Information.

Regards,


RobMobility.
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CHI-LTDAuthor Commented:
the device is fine signal wise...
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Rob KnightConsultantCommented:
Hi,

Local signal won't necessarily cause the problem.

Does your BES have a connection to SRP? Are other devices receiving emails/IT Policy updates etc?

Can you send a new device password and lock device command?

Have you got Monitoring Service installed - you can check connectivity to device (ping) from that.

Regards,


RobMobility.
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CHI-LTDAuthor Commented:
the complete BES install is running on the one box.  

the policy is applying but taking 30mins to 1hr.  
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Rob KnightConsultantCommented:
Hmmm.....can you ping srp.uk.blackberry.net or srp.eu.blackberry.com - what's the round trip time?

Are you seeing any events in the event log indicating SRP disconnection and re-connections?

Anything in the messaging agent and dispatcher logs for that user/device (you can set static user agent for user to help with diagnosis)

Regards,


RobMobility.
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CHI-LTDAuthor Commented:
takes time to apply the policies.
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