Solved

BES Express 5

Posted on 2011-02-17
10
423 Views
Last Modified: 2012-05-11
hi

i can see how to resend it policy to a blackberry, however how can you foribly apply a policy instantly?

thanks
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
10 Comments
 
LVL 25

Accepted Solution

by:
RobMobility earned 500 total points
ID: 34914743
Hi,

Send IT Policy

Regards,


RobMobility
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34914750
Hi,

The resend will send it instantly (assuming the device is in coverage and properly activated) - it can take a few seconds to a few minutes as the message has to travely over the internet and operator network.

Regards,


RobMobility.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 34914753
sorry is this under manage users - resend it policy?
if so this doesnt send it instantly.  note, its BES express 5.0.2
0
Resolve Critical IT Incidents Fast

If your data, services or processes become compromised, your organization can suffer damage in just minutes and how fast you communicate during a major IT incident is everything. Learn how to immediately identify incidents & best practices to resolve them quickly and effectively.

 
LVL 25

Expert Comment

by:RobMobility
ID: 34914766
Check the last contact time (visible in the BAS portal) for the device - there could be a connectivity/coverage issue if it's some time ago?

Try rebooting the device and if necessary, regiser it on the network (on device, options, advanced options, host routing table, blackberry button, register now)

Regards,


RobMobility.
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34914810
Hi,

Yes - resend IT Policy

The Policy Update is sent, but it might not be received straight away.

If there is an issue with the internet, RIM's NOC (BBI), operator network, device SIM/provisioning etc. it won't be received.

You can check IT Policy status on a device by going to Options, Security, Information.

Regards,


RobMobility.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 34914850
the device is fine signal wise...
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34914878
Hi,

Local signal won't necessarily cause the problem.

Does your BES have a connection to SRP? Are other devices receiving emails/IT Policy updates etc?

Can you send a new device password and lock device command?

Have you got Monitoring Service installed - you can check connectivity to device (ping) from that.

Regards,


RobMobility.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 34914965
the complete BES install is running on the one box.  

the policy is applying but taking 30mins to 1hr.  
0
 
LVL 25

Expert Comment

by:RobMobility
ID: 34915040
Hmmm.....can you ping srp.uk.blackberry.net or srp.eu.blackberry.com - what's the round trip time?

Are you seeing any events in the event log indicating SRP disconnection and re-connections?

Anything in the messaging agent and dispatcher logs for that user/device (you can set static user agent for user to help with diagnosis)

Regards,


RobMobility.
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 35005569
takes time to apply the policies.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
IronPort on cloud MX recored 9 52
multiple email servers same domain 7 36
Exchange 2013 Snap-in? 3 41
Unusual Bounceback 1 81
Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question