Solved

Scanning via ADF issue

Posted on 2011-02-17
3
486 Views
Last Modified: 2012-05-11
We have  HP Officejet Pro L7590 in remote branch office, user at branch complaining that when scan multiple pages through the automatic document feeder it all appears on top of each one on one single word page.

How can i resolve this issue? What option i should be looking to make change this behaviour? Thanks

Thanks
0
Comment
Question by:tech2010
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 27

Expert Comment

by:Dr. Klahn
ID: 34914876
First thing to try would be swapping the scanner for a known working unit.

If the problem persists, then it is probably a software issue, and uninstalling and reinstalling the scanning software would be the next thing to try.

If that also fails, perhaps a different OCR program such as OmniPage would address the issue.
0
 
LVL 5

Accepted Solution

by:
JermTheWorm earned 500 total points
ID: 34915564
Scanning into word directly is usually for inserting pictures, since each page from the ADF is then considered a picture it is just placing them on the first page of the word document, word is the problem, not the scanner.

I would suggest that multiple pages be scanned into PDF or TIF files with the scanners software (I don't know that specific scanner), or with Acrobat, or with (depends on what windows you have) Fax and Scanner tool/Windows Imaging.

0
 

Author Comment

by:tech2010
ID: 34941933
JermTheWorm: yes you are rite. I have changed from word to PDF. There were option on the scanner software which was causing this to save into single page. Thanks for your help.
0

Featured Post

Why You Need a DevOps Toolchain

IT needs to deliver services with more agility and velocity. IT must roll out application features and innovations faster to keep up with customer demands, which is where a DevOps toolchain steps in. View the infographic to see why you need a DevOps toolchain.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is about my first experience with programming Arduino.
This article outlines why you need to choose a backup solution that protects your entire environment – including your VMware ESXi and Microsoft Hyper-V virtualization hosts – not just your virtual machines.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question