Solved

Receive limit on Exchange 2007

Posted on 2011-02-17
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Last Modified: 2012-05-11
Hi,
we have a customer who can't receive emails with large attachments. The receiver will gt a bounce back message if they try.
Other info;
The email clients are all using either OWA or Outlook via RPC. I have set the maxreceivesize to 30MB, but 10>MB emails fail.

Any ideas
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Question by:SWCG
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21 Comments
 
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Expert Comment

by:Busbar
ID: 34915850
could be due connection time out, what is the NDR.
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Expert Comment

by:MichaelVH
ID: 34915901
Could you give an example of the bounce message that is received?

Can you give us a copy past of the result of this command in EMS: "Set-Transportconfig –maxreceivesize"
What's the maximum message size on the Mailbox DB?

Michael
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Author Comment

by:SWCG
ID: 34915943
Hi,
I've attached a read out of the get-transportconfig command, and below is part of the bounce back i get.

"Remote host said: 552 5.3.4 Message size exceeds fixed maximum message size."
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Author Comment

by:SWCG
ID: 34915958
Sorry here's the attachment! get-transportconfig read-out
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by:MichaelVH
ID: 34915964
Is it possible there is no attachment? :)
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by:MichaelVH
ID: 34915975
Ok, seems that the ReceiveSize is correct.

How about user limits? Take a look at the Get-Mailbox command and check if the user(s) has another limit.
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Author Comment

by:SWCG
ID: 34915985
No that's not possible, I'm sending them in myself and can confirm i have attached a 10MB PDF.
I've restarted the transport server after making sure all these settings were correct, but still no luck.
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Expert Comment

by:MichaelVH
ID: 34916007
You mean that you're trying to send them internally?
Are there any AD Site links in place?

Take a look at this guide, it might help you :)

http://exchangeshare.wordpress.com/2008/04/24/exchange-2007-where-to-set-message-mail-size-limit/
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Author Comment

by:SWCG
ID: 34916019
I've just ran a get-mailbox "User name" and the only perimeter it comes up with is prohibitsendquotat = 2GB
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Author Comment

by:SWCG
ID: 34916028
Hi,
no it's an external sending (Like Gmail) trying to send into an account on their domain.
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Expert Comment

by:Busbar
ID: 34916040
have you restarted the transport service to apply the config ?!
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Expert Comment

by:MichaelVH
ID: 34916051
try this one:

get-mailbox "Mailboxnamewithissue" | ft name, *max*

this should give you some information on the maximum message size for that mailbox...
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Author Comment

by:SWCG
ID: 34916054
Yeah I've restarted that service but it didn't help.
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by:Busbar
ID: 34916068
do you have any SMTP filtering in front of the Exchange server
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Author Comment

by:SWCG
ID: 34916098
No, no smtp filtering
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by:MichaelVH
ID: 34916116
Have you checked all limits as described in the guide?
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Author Comment

by:SWCG
ID: 34916143
I have gone through the 5 known areas that you can set a limit for receiving mails and configured them accordingly, but it still doesn't let them through.
It does seem to be an exchange-related-problem as we have multiple customer domains that run exchange 2007, each with completely different routing and they all bounce back.
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Author Comment

by:SWCG
ID: 34916154
Id there are any other areas you feel i should check let me know and i'll have a look.
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Expert Comment

by:MichaelVH
ID: 34916234
It's weird. Normally that error points to a limit that's not set correctly either in the transportconfig, receive-connector, user- or server limits.

If you've checked that, I might be out of options right now.

could you maybe enable protocollogging for SMTP. Thay might point out something else maybe.

Thanks.
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Accepted Solution

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SWCG earned 0 total points
ID: 34934658
Sorted, when i went through the guide and changed the default hub transport receiver rule i didn't notice the OWA rule which as i now know has a separate limit. Chnaged that and all is working.
Thanks for all your help.
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Author Closing Comment

by:SWCG
ID: 34968294
this is accepted as it was my comment and i sorted it!
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