Solved

Why does an Adobe .pdf document not print?

Posted on 2011-02-17
5
869 Views
Last Modified: 2012-05-11
When I try to print an Adobe .pdf document, I get an error message to say the document could not be printed.   When I click OK, another error message pops up to say tht no pages were selected to print.   I tried printing several documents on several printers with the same result.
0
Comment
Question by:DoctorK12008
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 16

Expert Comment

by:medvedd
ID: 34915905
Check properties of pdf file (in Acrobat Reader File-Properties-Security).
Some pdf documents can be protected from printing by creator of pdf file.
0
 
LVL 17

Accepted Solution

by:
sgsm81 earned 500 total points
ID: 34916648
Also try another PDF viewer like Foxit to see if its an Adobe issue
0
 

Author Comment

by:DoctorK12008
ID: 34917076
I tried other .pdf documents in Adobe Reader, with the same result.   Foxit allows printing OK.   It appears to be an Adobe issue.   I have the latest version of Reader.   Any suggestions?
0
 
LVL 3

Expert Comment

by:JavierSmith
ID: 34925085
I get that error sometimes on our network.  Here are the steps I take to try and fix it:

1) I see if the same thing happens to others on the same system.  If it does NOT then it is probably a profile issue with the original person - you may need to rebuild their profile.  See your local IT on how to do that if you don't know already.

2) If the profile rebuild does not resolve the issue I then remove all network printers from the registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

and

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Print\Environments\Windows NT x86\Drivers\Version-3   (or whatever numbered control set is above currentcontrolset)

I delete all network drivers (be sure to leave local printers like Microsoft Office Image Writer Driver, etc)
I unmap the network printers from the user's account.
I reboot the machine.
I then have re-map the printers using the user's account; re-adding it with your admin account will probably just recreate the problem.
0
 

Author Closing Comment

by:DoctorK12008
ID: 34925337
Simple solution.   I will use Foxit in future.   Thanks.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can Be Caused By Disabled Services I have encountered a problem viewing PDF files using Adobe Acrobat Reader.  For the longest time, PDFs might launch or might not.  Sometimes they took about 15 minutes to appear after launching them. After som…
In a previous article published here at Experts Exchange, Signature Image with Transparent Background (http://www.experts-exchange.com/Web_Development/Document_Imaging/A_12380-Signature-Image-with-Transparent-Background.html), I explained how to cre…
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question