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MS Word 2010 (on Windows 7) hangs repeatedly after opening

Posted on 2011-02-17
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Last Modified: 2012-06-21
Hi guys,
I have a customer who has a few Windows 7 machines using Office 2010, for a few users (ones that have a certain group policy applied to them) when they open word (excel and other product in the suite are fine) it will hang after opening then allow them to type a few words then hang again and again, it is really unusable.

The group policy just redirects folders (Docs, Desktop and App data) nothing more.

I have tried to reset all Word settings using the MS knowledge base article http://support.microsoft.com/kb/822005 no luck

I have tried to alter the default save location for documents and also the template, start up, etc folders to a local source (i.e. C:\) no joy there either.

We have many customers that use redirected folders and MS 2010 Word quite happily so i am sure the policy is not anything to do with the problem.
I will appreciate any suggestions.
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Question by:Dave Robinson
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8 Comments
 
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Expert Comment

by:Guru Ji
ID: 34917938
You should disable the Microsoft Office Live Add-In as this was the case with me when I had similar issue with Word 2010

Go into word options and select Add In's and then COM Add-Ins at the bottom and then Go, will allow you to uncheck the add-in and most likely solve your problem
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Author Comment

by:Dave Robinson
ID: 34926529
Thanks for your comment, but there were no add-ins.
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Expert Comment

by:jmdion
ID: 34929151
The symptom doesn't look like it, and you probably have checked it already, but just in case: In the Trust Center there is a check box to "trust network shares" (or something similar).
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Author Comment

by:Dave Robinson
ID: 34942974
Thanks i tried that and it didn't help.
I did have a development though, a colleague found that when you disable the spell checker (the option that checks the spelling as you type) then it works fine but when you then run the spell checker at the end manually it hangs again for around 50 seconds....

Still any help will be appreciated.
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Author Comment

by:Dave Robinson
ID: 35838921
I would still be eger to hear any further ideas on this problem.
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LVL 4

Expert Comment

by:jmdion
ID: 35839679
Some add-ins may have been removed but they often leave stuff behind that cause trouble.  

Download this and run it to make sure (it is not something that installs - you just unzip and then run the exe):

http://archive.msdn.microsoft.com/AddInSpy/Release/ProjectReleases.aspx?ReleaseId=1584

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Accepted Solution

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Dave Robinson earned 0 total points
ID: 35934479
Osrry to not have come back sooner but this issue appears to be resolved.
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Author Closing Comment

by:Dave Robinson
ID: 36381348
Fixed myself
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