Word will only print to 8.5 x 11 paper

For the life of me - we cannot print to a 5.5 x 8.5 peice of paper within any rendition of Word.

We change the page proprties/paper to be a custom size of 5.5w x 8.5h peice of paper. It's formatted correctly in Word - it's set to print to our Xerox DocuColor MFP at the correct paper size, correct tray. But when we print, it completely ignores the settings and sends to the copier that the job is to be printed on a 8.5 x 11 peice of paper.

Even when we print to PDF, it formats to 8.5x11.

What am I missing - why would it be setup correctly within Word but when you print and it gets sent to the copier it reverts back?
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pstiffsaeConnect With a Mentor Author Commented:
For whatever reason, the PS driver was not working but the PCL was - I guess I solved my own problem
Guru JiCommented:
First uninstall your current Printer Drivers and then Try reinstalled printer's drivers that should fix the problem
What OS are you using? Your OS or the printer itself may be overriding the printer paper size settings.

Or you may need to change the paper size settings on the printer itself.
Trenton KnewOwner / Computer WhispererCommented:
This may sound like a hack solution, but why not print 2 pages per sheet and bust out the ol' paper cutter?
pstiffsaeAuthor Commented:
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