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Word will only print to 8.5 x 11 paper

Posted on 2011-02-17
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Last Modified: 2012-05-11
For the life of me - we cannot print to a 5.5 x 8.5 peice of paper within any rendition of Word.

We change the page proprties/paper to be a custom size of 5.5w x 8.5h peice of paper. It's formatted correctly in Word - it's set to print to our Xerox DocuColor MFP at the correct paper size, correct tray. But when we print, it completely ignores the settings and sends to the copier that the job is to be printed on a 8.5 x 11 peice of paper.

Even when we print to PDF, it formats to 8.5x11.

What am I missing - why would it be setup correctly within Word but when you print and it gets sent to the copier it reverts back?
TEST.docx
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Question by:pstiffsae
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Expert Comment

by:Guru Ji
ID: 34917871
First uninstall your current Printer Drivers and then Try reinstalled printer's drivers that should fix the problem
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Expert Comment

by:stevepcguy
ID: 34921322
What OS are you using? Your OS or the printer itself may be overriding the printer paper size settings.

Or you may need to change the paper size settings on the printer itself.
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Expert Comment

by:Trenton Knew
ID: 34957649
This may sound like a hack solution, but why not print 2 pages per sheet and bust out the ol' paper cutter?
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pstiffsae earned 0 total points
ID: 34963487
For whatever reason, the PS driver was not working but the PCL was - I guess I solved my own problem
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Author Closing Comment

by:pstiffsae
ID: 34995455
Worked
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