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An error occurred and this feature is no longer functioning properly. Word 2010 on Server 2008 R2

Posted on 2011-02-17
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Last Modified: 2013-11-21
Hello,

I have just rolled out Office 2010 Pro onto a terminal server. Using the /install mode.

All programs within Office appear to work fine, except word, which, when opened by a user other than administrator (account installed with and first run) I get the following error:

"An error occurred and this feature is no longer functioning properly. Please run Setup and select 'Repair..." to restore this application."

Running repair does not make any difference. I have also uninstalled and reinstalled the package as a whole.

Any ideas?
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Question by:puterssupport
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9 Comments
 
LVL 27

Expert Comment

by:davorin
ID: 34938216
At the installation time have you checked that all options are set on "Run from my computer" or "Not Available".
You can get this kind of errors if you have left some setting set as "Installed on First use".
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Author Comment

by:puterssupport
ID: 34938284
Hello

Thank you for your reply.

Yes, they were all set to Run from my computer.
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LVL 27

Accepted Solution

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davorin earned 2000 total points
ID: 34938407
Have you double checked all installation options (whole subtree)?

I'm posting two links about planing and deploying office 2010 on TS, so you can check if there are some differences with procedure you took:
http://technet.microsoft.com/en-us/library/ff506201.aspx
http://technet.microsoft.com/en-us/library/gg593610.aspx

Is this your first installation of office on this TS or have you previously try to install office with non VLK key?
Other two options you have is to compare user profiles with administrator profile on that server - application data-ms office part and local settings-app data - ms office part.
The other option is that there is something wrong with permissions on word/office components.
But playing with non-standard manual settings with new TS installation, while everything should be working without problems, is not the best solution for me.
Have you tried to completely remove office from TS and install it again?
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Author Comment

by:puterssupport
ID: 34938579
Hello Davorin,

I have tried completely removing office and re-installating yes. The key is valid.

Looking at those articles I don't appear to be doing anything incorrectly. I have selected to Run all from the computer, which propogates to everything down the tree.

I will compare the user profiles and get back to you
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Author Comment

by:puterssupport
ID: 34938862
There doesn't appear to be any serious differences between the two user profiles. In Local, Roaming and LocalLow.
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Author Comment

by:puterssupport
ID: 34939268
I managed to get there in the end.

I completely remove Office 2010 using CCleaner, also repairing the registry, dlls, etc. Then I reinstalled and all works fine now.

Thanks for the assistance
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LVL 27

Expert Comment

by:davorin
ID: 34941535
I'm glad you have solved your problem.
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