asked on

An error occurred and this feature is no longer functioning properly. Word 2010 on Server 2008 R2

Hello,

I have just rolled out Office 2010 Pro onto a terminal server. Using the /install mode.

All programs within Office appear to work fine, except word, which, when opened by a user other than administrator (account installed with and first run) I get the following error:

"An error occurred and this feature is no longer functioning properly. Please run Setup and select 'Repair..." to restore this application."

Running repair does not make any difference. I have also uninstalled and reinstalled the package as a whole.

Any ideas?

davorin

At the installation time have you checked that all options are set on "Run from my computer" or "Not Available".
You can get this kind of errors if you have left some setting set as "Installed on First use".

puterssupport

ASKER

Hello

Thank you for your reply.

Yes, they were all set to Run from my computer.

ASKER CERTIFIED SOLUTION

davorin

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

puterssupport

ASKER

Hello Davorin,

I have tried completely removing office and re-installating yes. The key is valid.

Looking at those articles I don't appear to be doing anything incorrectly. I have selected to Run all from the computer, which propogates to everything down the tree.

I will compare the user profiles and get back to you

puterssupport

ASKER

There doesn't appear to be any serious differences between the two user profiles. In Local, Roaming and LocalLow.

puterssupport

ASKER

I managed to get there in the end.

I completely remove Office 2010 using CCleaner, also repairing the registry, dlls, etc. Then I reinstalled and all works fine now.

Thanks for the assistance

davorin

I'm glad you have solved your problem.