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SCCM client machines have not received application installation?

Posted on 2011-02-17
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Last Modified: 2013-11-21
Hello all,
I advertise the JRE 6.23 package in our company. Some computer received it successfully but other computers could not receive it because of "Program Errors". I don't know why.
Could you please give me some hints?
Thank you
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Question by:dongocdung
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9 Comments
 
LVL 10

Expert Comment

by:Kezzi
ID: 34917782
Is there an MSI exit code?
What is the exact error message?
Are you calling the .exe for install or are you using msiexec with the msi?
If you're using the msi are you using the "/l*v c:\temp\jre6_23.log" switch at the end to make sure it creates a log file for you to assess?
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Author Comment

by:dongocdung
ID: 34917846
I am using the .exe file.
I checked on Advertisement status, I saw 36 Program Errors
0
 
LVL 10

Expert Comment

by:Kezzi
ID: 34917914
And when you open the report for the errors, what error messages does it show?
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Author Comment

by:dongocdung
ID: 34917998
In the Status Message Detail, it is

 "The program for advertisement "HQP200D3" ("HQP0008E" - "Java 6.23") exceeded the maximum allowed run time of 120 minute(s). Systems Management Server (SMS) has stopped monitoring the program, and is unable to determine the status of the program. SMS will not automatically attempt to run this program again.
Possible causes: The program might have taken longer to run than expected, or the program might have experienced problems while running.
Possible solution: Make sure the maximum allowed run time specified for the program allows enough time for the program to finish running. If the program requires user input, ensure the program properties allow the user to interact with the program."
0
 
LVL 10

Expert Comment

by:Kezzi
ID: 34918190
OK to get a better understanding of the failure, what happens if you manually run the exe on one of the failed machines?

It may be that its requiring user input and timing out as no response is received.
Are these upgrades to existing JRE installations or brand new installs?
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Author Comment

by:dongocdung
ID: 34918384
I install this silently and users don't have to do anything. These are upgraded to the existing JRE installation.
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LVL 10

Accepted Solution

by:
Kezzi earned 2000 total points
ID: 34918596
Even when running silently, if the machine has pending reboot actions, or requires the user to accept the fact that something needs to be shut down in order to run the install, this can at time prevent the install as even the silent switch cannot force some of these actions or hide them in my experience.
Add this to the end of your command line "jre.exe /s /L c:\windows\temp\jre6_23.log"  and then post the log file here.


What happens with the manual running?

0
 

Author Comment

by:dongocdung
ID: 34954589
I just have done that. They seems OK.
Do you know how to uninstall Reader X silently? I would like to install Adobe Reader 9.4 to some computers but I need to uninstall Reader X first.
Thanks
0
 

Author Comment

by:dongocdung
ID: 34961190
NVM, I got it.
Thanks
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