Solved

Desktop Icons not loading

Posted on 2011-02-17
6
926 Views
Last Modified: 2012-05-11
I have about 3 different clients that are all having this same issue. When they log on to their computer, the icons do not load up. The screen just stays blue. They are running xp pro. When I attempted to remote into the computer the icons suddenly popped up. Is this a registry issue on their profile?
0
Comment
Question by:sbaisden
  • 3
  • 2
6 Comments
 
LVL 9

Accepted Solution

by:
cmorffew earned 500 total points
ID: 34919201
Sounds like a corrupt local profile.

Try backing up their profiles and letting them logon again so the system creates a new profile.  Then if that works copy the data back over from the old profile.
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 34923873
Could also be a Malware infection.   Have you thouroughly checked for viruses & Malware with at least two scanners?
If in any doubt, try downloading & updating Malwarebytes anti-Malware, from here:
http://www.malwarebytes.org/mbam.php

Run in normal mode.
Tutorial, if required:
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

If unresolved, try Hitman Pro a second opinion scanner:
Hitman Pro http://www.surfright.nl/en/hitmanpro
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 34923889
In addition to loss of icons is the the Start button present?
This MS article may be helpful>
"A blank desktop may appear when you log on to a Windows XP-based computer":
http://support.microsoft.com/kb/948277
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Author Comment

by:sbaisden
ID: 34965026
The microsoft fix seems to be working. I will accept as a solution once my client can confirm no issues with logging on for a week. Thanks again for all of the help!
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 35096003
@ sbaisden  ...can we assume that the Microsoft fix has resolved your clients' problem, or do the icons still refuse to load?  
Thanks ...  
0
 

Author Comment

by:sbaisden
ID: 35265930
Microsoft fix did not work I had to delete the profile and recreate.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question