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Desktop Icons not loading

I have about 3 different clients that are all having this same issue. When they log on to their computer, the icons do not load up. The screen just stays blue. They are running xp pro. When I attempted to remote into the computer the icons suddenly popped up. Is this a registry issue on their profile?
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sbaisden
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sbaisden
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1 Solution
 
cmorffewCommented:
Sounds like a corrupt local profile.

Try backing up their profiles and letting them logon again so the system creates a new profile.  Then if that works copy the data back over from the old profile.
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JonveeCommented:
Could also be a Malware infection.   Have you thouroughly checked for viruses & Malware with at least two scanners?
If in any doubt, try downloading & updating Malwarebytes anti-Malware, from here:
http://www.malwarebytes.org/mbam.php

Run in normal mode.
Tutorial, if required:
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

If unresolved, try Hitman Pro a second opinion scanner:
Hitman Pro http://www.surfright.nl/en/hitmanpro
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JonveeCommented:
In addition to loss of icons is the the Start button present?
This MS article may be helpful>
"A blank desktop may appear when you log on to a Windows XP-based computer":
http://support.microsoft.com/kb/948277
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sbaisdenAuthor Commented:
The microsoft fix seems to be working. I will accept as a solution once my client can confirm no issues with logging on for a week. Thanks again for all of the help!
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JonveeCommented:
@ sbaisden  ...can we assume that the Microsoft fix has resolved your clients' problem, or do the icons still refuse to load?  
Thanks ...  
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sbaisdenAuthor Commented:
Microsoft fix did not work I had to delete the profile and recreate.
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