Solved

Desktop Icons not loading

Posted on 2011-02-17
6
907 Views
Last Modified: 2012-05-11
I have about 3 different clients that are all having this same issue. When they log on to their computer, the icons do not load up. The screen just stays blue. They are running xp pro. When I attempted to remote into the computer the icons suddenly popped up. Is this a registry issue on their profile?
0
Comment
Question by:sbaisden
  • 3
  • 2
6 Comments
 
LVL 9

Accepted Solution

by:
cmorffew earned 500 total points
Comment Utility
Sounds like a corrupt local profile.

Try backing up their profiles and letting them logon again so the system creates a new profile.  Then if that works copy the data back over from the old profile.
0
 
LVL 27

Expert Comment

by:Jonvee
Comment Utility
Could also be a Malware infection.   Have you thouroughly checked for viruses & Malware with at least two scanners?
If in any doubt, try downloading & updating Malwarebytes anti-Malware, from here:
http://www.malwarebytes.org/mbam.php

Run in normal mode.
Tutorial, if required:
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

If unresolved, try Hitman Pro a second opinion scanner:
Hitman Pro http://www.surfright.nl/en/hitmanpro
0
 
LVL 27

Expert Comment

by:Jonvee
Comment Utility
In addition to loss of icons is the the Start button present?
This MS article may be helpful>
"A blank desktop may appear when you log on to a Windows XP-based computer":
http://support.microsoft.com/kb/948277
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:sbaisden
Comment Utility
The microsoft fix seems to be working. I will accept as a solution once my client can confirm no issues with logging on for a week. Thanks again for all of the help!
0
 
LVL 27

Expert Comment

by:Jonvee
Comment Utility
@ sbaisden  ...can we assume that the Microsoft fix has resolved your clients' problem, or do the icons still refuse to load?  
Thanks ...  
0
 

Author Comment

by:sbaisden
Comment Utility
Microsoft fix did not work I had to delete the profile and recreate.
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

There are 2 things you must have in order to connect to the internet behind a router, The "Gateway IP" of the router, which is usually something like 192.168.xxx.1, I've seen routers with default values of: 192.168.0.1, 192.168.1.1, 192.168.11.1, …
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now