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Lync 2010 continuous prompts for Office 2010 users

Posted on 2011-02-17
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Last Modified: 2012-05-11
Lync 2010 is deployed internally. All the Office 2007 users are fine, but users who have Office 2010 installed are getting 4 prompts for credentials after the sign-in to Lync. The prompts say "Credentials are required. Type your user name and password to connect to.. W, X, Y, or Z. W= "the certificate service". X= "for retrieving response groups". Y="the corporate address book". Z=" retieving location information"
Providing the credentials in all formats does not help (Domain\username, UPN,..etc). The users have to cancel out of each prompt. Lync works fine after cancelling, but users cannot search for corporate contacts.
February Lync  cumulative update installed for the users, but the prompts are still there. Tracing is not showing anything relevant.
Any ideas, experts?

Thanks -
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Question by:sfarhi
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Author Comment

by:sfarhi
ID: 34921040
It looke like I may have figured it out. It appears to be a Kerberos issue that was only being picked up by machines with Office 2010 on them. I redid the Kerberos configuration and so fat the tests are good.
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Expert Comment

by:Kgeddis
ID: 35373216
Hi - What was the Kerberos issue you found?
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Accepted Solution

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sfarhi earned 0 total points
ID: 35472488
Sorry. I thought I closed this question. To resolve the issue, I removed the Lync Kerberos account through the Shell, enabled SCConfig, then I re-added the account. After that process, Office 2010 users no longer got prompted.  The issue has been resolved for a while now.
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Author Comment

by:sfarhi
ID: 35472494
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Author Closing Comment

by:sfarhi
ID: 35499839
I figured out the problem shortly after submitting the question.
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Expert Comment

by:LamontHolm
ID: 36964650
sfarhi,

Can you provide more details of how you fixed this?  i'm seeing this exact problem in my lab environment.  i'm new to shell scripting.  thanks,
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Expert Comment

by:tomkos0715
ID: 37374539
How it is gona help without any how to fix the problem. Where is the solution ?
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