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HP iPaq 210 Enterprise – USB unrecognized

Posted on 2011-02-17
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Last Modified: 2012-05-11
I have several HP iPaq 210 Enterprise handhelds that are giving me a headache. Each one is on a Windows 7 32bit desktop. Sometimes every day the user will get a message that the USB device in not recognized. At this time the user will not be unable to sync to the desktop. If they press the reset button on the side of the handheld while in the docking station it will reboot and the desktop will recognize the handheld and the user can sync again. This will only last for several days or sometimes less than that. What is the problem with these devices? Is it a Windows 7 setting? Any help will be greatly appreciated.

Thank you.
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Question by:dude02
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Merete earned 2000 total points
ID: 34924116
Hello dude02, I'll start off with one idea, I dont think it's windows 7 settings..
Unlless it's related to Windows Mobile 6.5 Active Sync
http://msdn.microsoft.com/en-us/library/aa913369.aspx
http://msdn.microsoft.com/en-us/library/bb158486.aspx
Side idea
Any settings in the handheld such as battery power turns off after so many secs  
 Please look in the power management settings.
To ensure your iPAQ is always on, consider picking up a second extended battery
http://www.shopping.hp.com/product/FB037AA%2523AC3
the specs>Included accessories   AC Adapter with 6 ft (1.83 m) power cord, Smart connector sync/charge cable, stylus, slip case << have you tried using this?

I did find this support article for Vista and Vista is similar to windows 7 and it had a similar problem
Advisory: HP iPAQ Handhelds - Microsoft ActiveSync Will Not Load on a Computer With Windows Vista
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00878180&lang=en&cc=us&taskId=101&prodSeriesId=421399

Hope it assists as you may notice I'm a novice on this and just offering ideas
Merete

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