Hey Guys, another one that I have yet to solve that is coming close to being the death of me.
Here's the deal... So I have this printer in the office (secretarial) and there are instances where the job she is printing will print the page with a line across it (anywhere on the page) and then print a blank page. But get this, it corrects itself and then resumes the print job. In other words, it will print the page with the content + the line across the page. Then a blank page, followed by the page that had the error only this time its error free.
It's almost as if it recognizes it and corrects itself. Well, in all appreciation I am thankful it acknowledges the error and corrects it. however, my goal is to eliminate that process. Here are the printer specs and troubleshooting along with it that I have performed.
: HP Laserjet 4250n
: HP Universal (latest version to date)
: USB or RJ45 (tried both already)
: Windows 7 Professional 32bit (HP Pro 6000)
- Renamed Spool folder to Spool.old allowing system to recreate the directory - Problem Persists
- Removed drivers and its contents as a whole from the print server - Problem Persists
- Reset Printer to factory settings (cold reset) - Problem Persists
- Connected via USB and configured for local usage - Problem Persists
- Uploaded driver to Print Server (W2k8) configured for network usage - Problem Persists
- Tried a series of cables both RJ45 and USB - Problem Persists
- Disabled all 3rd party add-ons in Word, Outlook etc. - Problem Persists
- Copied known functional spool folder to users workstation - Problem Persists
- So much more!!!!! :(
Anyways, I do my research 110% of the time before I resort to this forum. The time has come and I would like to see if anyone out there has experienced a bug/glitch like this one.
I've also attached an example of the line (towards of the bottom of the page) for your eyes. Please disregard the blackened sections as the document is firm property.
Any help or pointers is greatly appreciated. If the printer is dead... then its dead, but I would like some documentation before I dismiss a $900 printer to the ground or call HP.