Solved

Symantec Backup Exec 12.5 exchange restores fail

Posted on 2011-02-17
2
1,397 Views
Last Modified: 2012-05-11
Hi, I am getting errors attempting to test restore's using Symantec Backup Exec 12.5

I am able to restore files fine, however when I try and restore an email from an Exchange backup, i get the following :

The Job Error is:
e00084b7 - A backup set was created which contains no data. See the job log for details.
For additional information regarding this error refer to link V-79-57344-33975

The Job Log shows this for completion status:
Restore- FALCON
V-79-57344-33029 - Error - Mount failed.
Invalid Physical Volume Library Media Identifier.
V-79-57344-33029 - Unable to acquire device for the specified pool and media

This used to work fine. The only thing that has changed in our environment (SBS2008 w/Exchange 2007) is the changing of the admin password we were using to run backups. I did change the services all to run with the new password and I also went into the Network area and reset the logon acct password there to the new admin pw. In addition I tested the PW for all the saved jobs and all of them run clean.

The backups themselves run clean, it is only restore's that are failing. Please if anyone can assist I would be greatly appreciative! at a minimum if someone could confirm that the backups contain valid data that would be great!

Thanks!
0
Comment
Question by:IMEDECS
2 Comments
 
LVL 13

Accepted Solution

by:
notacomputergeek earned 500 total points
ID: 34921288
In the past, I've seen restores fail and the solution was to "Unhide" the user account (even if it's administrator). You can re-hide it after the restore.

In Exchange Management Console -> Recipient Configuration -> Mailbox, right-click Administrator -> Properties -> General tab, make sure "Hide from Exchange address lists" is unchecked.
0
 

Author Comment

by:IMEDECS
ID: 34925826
Thanks!!!

I looked at the admin account and "Hide from Exchange address lists" was unchecked, however I checked it, hit apply, then unchecked it and hit apply and voila! Restore's are working!!!

0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Find out what you should include to make the best professional email signature for your organization.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
how to add IIS SMTP to handle application/Scanner relays into office 365.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question