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Symantec Backup Exec 12.5 exchange restores fail

Posted on 2011-02-17
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Last Modified: 2012-05-11
Hi, I am getting errors attempting to test restore's using Symantec Backup Exec 12.5

I am able to restore files fine, however when I try and restore an email from an Exchange backup, i get the following :

The Job Error is:
e00084b7 - A backup set was created which contains no data. See the job log for details.
For additional information regarding this error refer to link V-79-57344-33975

The Job Log shows this for completion status:
Restore- FALCON
V-79-57344-33029 - Error - Mount failed.
Invalid Physical Volume Library Media Identifier.
V-79-57344-33029 - Unable to acquire device for the specified pool and media

This used to work fine. The only thing that has changed in our environment (SBS2008 w/Exchange 2007) is the changing of the admin password we were using to run backups. I did change the services all to run with the new password and I also went into the Network area and reset the logon acct password there to the new admin pw. In addition I tested the PW for all the saved jobs and all of them run clean.

The backups themselves run clean, it is only restore's that are failing. Please if anyone can assist I would be greatly appreciative! at a minimum if someone could confirm that the backups contain valid data that would be great!

Thanks!
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Question by:IMEDECS
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2 Comments
 
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Accepted Solution

by:
notacomputergeek earned 500 total points
ID: 34921288
In the past, I've seen restores fail and the solution was to "Unhide" the user account (even if it's administrator). You can re-hide it after the restore.

In Exchange Management Console -> Recipient Configuration -> Mailbox, right-click Administrator -> Properties -> General tab, make sure "Hide from Exchange address lists" is unchecked.
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by:IMEDECS
ID: 34925826
Thanks!!!

I looked at the admin account and "Hide from Exchange address lists" was unchecked, however I checked it, hit apply, then unchecked it and hit apply and voila! Restore's are working!!!

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