Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Symantec Backup Exec 12.5 exchange restores fail

Posted on 2011-02-17
2
Medium Priority
?
1,418 Views
Last Modified: 2012-05-11
Hi, I am getting errors attempting to test restore's using Symantec Backup Exec 12.5

I am able to restore files fine, however when I try and restore an email from an Exchange backup, i get the following :

The Job Error is:
e00084b7 - A backup set was created which contains no data. See the job log for details.
For additional information regarding this error refer to link V-79-57344-33975

The Job Log shows this for completion status:
Restore- FALCON
V-79-57344-33029 - Error - Mount failed.
Invalid Physical Volume Library Media Identifier.
V-79-57344-33029 - Unable to acquire device for the specified pool and media

This used to work fine. The only thing that has changed in our environment (SBS2008 w/Exchange 2007) is the changing of the admin password we were using to run backups. I did change the services all to run with the new password and I also went into the Network area and reset the logon acct password there to the new admin pw. In addition I tested the PW for all the saved jobs and all of them run clean.

The backups themselves run clean, it is only restore's that are failing. Please if anyone can assist I would be greatly appreciative! at a minimum if someone could confirm that the backups contain valid data that would be great!

Thanks!
0
Comment
Question by:IMEDECS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 13

Accepted Solution

by:
notacomputergeek earned 2000 total points
ID: 34921288
In the past, I've seen restores fail and the solution was to "Unhide" the user account (even if it's administrator). You can re-hide it after the restore.

In Exchange Management Console -> Recipient Configuration -> Mailbox, right-click Administrator -> Properties -> General tab, make sure "Hide from Exchange address lists" is unchecked.
0
 

Author Comment

by:IMEDECS
ID: 34925826
Thanks!!!

I looked at the admin account and "Hide from Exchange address lists" was unchecked, however I checked it, hit apply, then unchecked it and hit apply and voila! Restore's are working!!!

0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question