Solved

Code 31 on Marvell Yukon with Windows XP

Posted on 2011-02-17
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Last Modified: 2013-12-19
I'm getting a Code 31 on a Marvell Yukon 88E8050 PCI-E ASF Gigabit Ethernet Controller.  I have
more than one machine and I tried moving the hard drive to a working machine. Didn't make a
differance. I'm attaching the screen shot. Any help is great.
Yukon.bmp
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Question by:Rocky1001
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LVL 27

Expert Comment

by:Lukasz Chmielewski
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Uncheck "turn off this device to save power" in power management for this device.
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Expert Comment

by:edbedb
Comment Utility
Try this driver.

http://support.gateway.com/support/drivers/getFile.asp?id=20195&dscr=Marvell%20Yukon%2088E8050%20PCI-E%20ASF%20Gigabit%20Ethernet%20Controller%20DriverVersion:%208.27.4.3&uid=296955175

If it doesn't work, in the Device Manager. Right click on the device and select properties.
Then select the "Details" tab
Use Ctrl+c to copy the device instance ID string.
Then paste it (Ctrl+v) in your reply.
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Author Comment

by:Rocky1001
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No joy on the power management and the driver. Below is the device instance ID string:

PCI\VEN_11AB&DEV_4361&SUBSYS_5052107B&REV_18\4&3129B20C&0&00E1
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Expert Comment

by:edbedb
Comment Utility
That driver should have worked. Was there an error during installation?
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Author Comment

by:Rocky1001
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No message, nothing but a request to restart, I did and I still got the ! on the adapter in the device manager. It's not a bad nic, I did put the hard drive into a new machine that worked, and the problem carried over.
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Expert Comment

by:edbedb
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What is the model number of the compter or if not a name brand computer, the motherboard.
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Author Comment

by:Rocky1001
Comment Utility
Gateway E-2500s
Intel D915GVSE3 AAD16711-302
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Expert Comment

by:edbedb
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Try downloading and installing the chipset drivers.
http://global-download.gateway.com/GDFiles/Driver/Chipset/Chipset_Intel_7.0.0.1025_XPx86XPx64_A.zip?acerid=634152814892776438&Step1=DESKTOP&Step2=E SERIES&Step3=E-2500&OS=ALL&LC=en&BC=GATEWAY&SC=PA_6G
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Author Comment

by:Rocky1001
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This only had the following files in the zip: Chipset zip files
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LVL 23

Expert Comment

by:edbedb
Comment Utility
Then forget that. Try this,  In the Device Manager, select the Driver tab and then click Driver Details. Make a note of the file names and then after removing the Marvell device check to make sure those files have been removed.

If not, try deleting them. If they won't delete, try it in safe mode.

Then restart the computer.
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Author Comment

by:Rocky1001
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Sorry, didn't work.
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Expert Comment

by:edbedb
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Okay, let's try this. Remove the Marvell NIC from the Device Manager again.

Then open regedit and browse to this key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}

Look in the right column and make sure there is no upper or lower filter. If there are post back with the name and value.

Otherwise, expand that key and find the entry (0000, 0001, 0002 etc....) for your Marvell NIC and delete it.

Post back if this is not clear.
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Author Comment

by:Rocky1001
Comment Utility
Ok I'm sending you 2 screenshots. 1st is showing no upper or lower filter.
2nd is the only number that has anything marked "Marvell" listed.  I also backed up my reg. I will delete the entry with "marvell" listed.
reg1.bmp
reg2.bmp
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Author Comment

by:Rocky1001
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Sorry, I'm resending the images. reg1.bmp reg1.bmp reg2.bmp
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Author Comment

by:Rocky1001
Comment Utility
 Sorry the images didn't go through.
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Expert Comment

by:edbedb
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That's alright I don't need to see them.

Go ahead and delete that 004 key, restart the computer and let me know what happens. I'll be back later.
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Author Comment

by:Rocky1001
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done and didn't work, still came back to show ! in device manager.
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Accepted Solution

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edbedb earned 250 total points
Comment Utility
One more thing before I go. I see that you have quite a few NIC entries there. Maybe it will help if we can clean that up a little.

Open the attached file and merge it into your registry.

Restart the computer, open the Device Manager then under View, select Show Hidden Devices.

Remove the network adapters that are no longer used.
ShowAllDevices.reg
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Author Closing Comment

by:Rocky1001
Comment Utility
Didn't fix the problem
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