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Roxio Digital Media

Posted on 2011-02-17
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Last Modified: 2012-05-11
I am having a problem with my Roxio Digital Media Plus V7.2.1 it opens fine and burns the image fine on the cd and the cd works great but here’s “the trick once you finish burning your files on to cd you medially have to shut your computer down” that is not one time that is EVERY time please help Barrett
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Question by:barrettnewell
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LVL 23

Expert Comment

by:edbedb
ID: 34922648
The first thing I would try is to remove then re-install Roxio.
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Author Comment

by:barrettnewell
ID: 34926050
ok still did not work
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Expert Comment

by:edbedb
ID: 34927638
Are there any errors in the System logs when that happens?
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Author Comment

by:barrettnewell
ID: 34943539
no .....
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LVL 23

Expert Comment

by:edbedb
ID: 34944912
You say you have to shut down the system. Is that because it is frozen? Is it frozen to the point that even the mouse pointer won't even move?
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Author Comment

by:barrettnewell
ID: 34945768
know Roxio just shutdown the whole computer down by it self......
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Expert Comment

by:edbedb
ID: 34945801
Does the same thing happen if you burn the CD with Windows Explorer?
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Author Comment

by:barrettnewell
ID: 34945863
it does not give me that option how do you do that........
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Author Comment

by:barrettnewell
ID: 34945883
ok i see but it is more than one file im trying to burn
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Expert Comment

by:edbedb
ID: 34945903
Try copying all the files from the CD you burned with Roxio to the CD with Windows Explorer.
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Author Comment

by:barrettnewell
ID: 34952461
so this is what i get when i try to wite it from Windows Explorer.  

problem.png
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LVL 23

Expert Comment

by:edbedb
ID: 34952497
You can try again and skip that file, but there might be others.

Are you copying these files from the original source or from a CD you created?
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Author Comment

by:barrettnewell
ID: 34952598
the original source ..........
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LVL 23

Expert Comment

by:edbedb
ID: 34952920
Then you might have found the problem.

Click Start>Run then enter
chkdsk /f
Agree to the prompts and allow to check the drive on restart.

After it finishes give Roxio a try.
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Author Comment

by:barrettnewell
ID: 34961999
i ran that everything seem to check out fine
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LVL 23

Accepted Solution

by:
edbedb earned 2000 total points
ID: 34962498
Can you burn the CD now?
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Author Closing Comment

by:barrettnewell
ID: 34980765
thanks for all your help i fixed it by updating ROXIO
problem solved thanks have a great weekend
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