Solved

Vista Bluescreen crash after coming out of sleep mode

Posted on 2011-02-17
14
894 Views
Last Modified: 2012-05-11
screen” crash AND restart problem whenever the computer starts to go into sleep mode.  It’s still intermittent, but has happened 4 x in the last 3 or 4 days on Vista SP2 system.  Have run updates and still not fixed.  See crash report below:


Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.0.6002.2.2.0.256.1
  Locale ID:      1033

Additional information about the problem:
  BCCode:      44
  BCP1:      FFFFFA8006A3CC60
  BCP2:      0000000000001D0B
  BCP3:      0000000000000000
  BCP4:      0000000000000000
  OS Version:      6_0_6002
  Service Pack:      2_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini021711-01.dmp
  C:\Users\Mason Office\AppData\Local\Temp\WER-675936-0.sysdata.xml
  C:\Users\Mason Office\AppData\Local\Temp\WERC88C.tmp.version.txt
0
Comment
Question by:resinate
  • 8
  • 6
14 Comments
 
LVL 5

Expert Comment

by:skrga
ID: 34920278
Probobaly your display driver. Try to install new driver (or reinstall old)...
0
 

Author Comment

by:resinate
ID: 34920336
Just installed driver updates and still having issues.....

Reinstall just the display driver?

I researched on like error code and found somthing about
"Error message in the Usbhub.sys process when you wake a Windows Vista-based computer from sleep or from hibernation: "STOP 0x00000044"

here:
http://support.microsoft.com/?kbid=930570&sd=RMVP
0
 
LVL 5

Expert Comment

by:skrga
ID: 34920383
can you post C:\Windows\Minidump\Mini021711-01.dmp, or analyze erro with BlueScreenView (free):http://www.nirsoft.net/utils/blue_screen_view.html
0
 
LVL 5

Expert Comment

by:skrga
ID: 34920439
Space monger

SMonger.zip
0
 
LVL 5

Expert Comment

by:skrga
ID: 34920444
Space monger
             
SMonger.zip (95 KB) (File Type Details)
Space Monger

Sorry wrong post..
0
 

Author Comment

by:resinate
ID: 34920678
Here is the minidump file
Mini021711-01.dmp
0
 
LVL 5

Expert Comment

by:skrga
ID: 34921019
It looks like fltmgr.sys is throwing a fit.
Do you use Norton by any chance?

0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:resinate
ID: 34921085
Yes.

I also have minidump filesfrom the previous crashes I can also post to see if there is a commanility?
Mini021511-01.dmp
0
 
LVL 5

Expert Comment

by:skrga
ID: 34921127
Try to remove Norton, be sure to use their Removal Tool to prevent it from leaving trouble
causing remnants.

Download - SAVE - go to where you put it - Right Click on - RUN AS ADMIN

Norton Removal Tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
0
 

Author Comment

by:resinate
ID: 34921131
Norton Internet Security 2011  is what is on the system.  Was upgraded from 2010 version in December.
0
 

Author Comment

by:resinate
ID: 34921152
What would be the reason for norton causing the issue?  Any ideas?  A  full subscription for new version has already been paid for which is why I was wondering...
0
 
LVL 5

Expert Comment

by:skrga
ID: 34921166
All minidumps are exactly the same. BSOD is caused by fltmgr.sys - it is kernel module (part of windows) but Norton uses it too.
Try to remove it like I wrote above if you can/may. And the see if it helps.
0
 
LVL 5

Accepted Solution

by:
skrga earned 100 total points
ID: 34921184
This is from other forum: fltmgr.sys is Windows filter manager and Norton uses its own filters. I've read about possible conflict between those two.
0
 

Author Comment

by:resinate
ID: 34921201
I will try that and see if that resolves the issue.  Thanks for the assistance.

0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
There are many reasons a PC runs slower than when it was new, ranging from malicious software intended to mess things up to simple general Windows use.  Your PC performance may slowly degrade over time without you noticing but when you buy a PC from…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Need to grow your business through quality cloud solutions? With everything required to build a cloud platform and solution, you may feel like the distance between you and the cloud is quite long. Help is here. Spend some time learning about the Con…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now