Solved

Vista Bluescreen crash after coming out of sleep mode

Posted on 2011-02-17
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Last Modified: 2012-05-11
screen” crash AND restart problem whenever the computer starts to go into sleep mode.  It’s still intermittent, but has happened 4 x in the last 3 or 4 days on Vista SP2 system.  Have run updates and still not fixed.  See crash report below:


Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.0.6002.2.2.0.256.1
  Locale ID:      1033

Additional information about the problem:
  BCCode:      44
  BCP1:      FFFFFA8006A3CC60
  BCP2:      0000000000001D0B
  BCP3:      0000000000000000
  BCP4:      0000000000000000
  OS Version:      6_0_6002
  Service Pack:      2_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini021711-01.dmp
  C:\Users\Mason Office\AppData\Local\Temp\WER-675936-0.sysdata.xml
  C:\Users\Mason Office\AppData\Local\Temp\WERC88C.tmp.version.txt
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Question by:resinate
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14 Comments
 
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Expert Comment

by:skrga
ID: 34920278
Probobaly your display driver. Try to install new driver (or reinstall old)...
0
 

Author Comment

by:resinate
ID: 34920336
Just installed driver updates and still having issues.....

Reinstall just the display driver?

I researched on like error code and found somthing about
"Error message in the Usbhub.sys process when you wake a Windows Vista-based computer from sleep or from hibernation: "STOP 0x00000044"

here:
http://support.microsoft.com/?kbid=930570&sd=RMVP
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Expert Comment

by:skrga
ID: 34920383
can you post C:\Windows\Minidump\Mini021711-01.dmp, or analyze erro with BlueScreenView (free):http://www.nirsoft.net/utils/blue_screen_view.html
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Expert Comment

by:skrga
ID: 34920439
Space monger

SMonger.zip
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Expert Comment

by:skrga
ID: 34920444
Space monger
             
SMonger.zip (95 KB) (File Type Details)
Space Monger

Sorry wrong post..
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Author Comment

by:resinate
ID: 34920678
Here is the minidump file
Mini021711-01.dmp
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Expert Comment

by:skrga
ID: 34921019
It looks like fltmgr.sys is throwing a fit.
Do you use Norton by any chance?

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Author Comment

by:resinate
ID: 34921085
Yes.

I also have minidump filesfrom the previous crashes I can also post to see if there is a commanility?
Mini021511-01.dmp
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Expert Comment

by:skrga
ID: 34921127
Try to remove Norton, be sure to use their Removal Tool to prevent it from leaving trouble
causing remnants.

Download - SAVE - go to where you put it - Right Click on - RUN AS ADMIN

Norton Removal Tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
0
 

Author Comment

by:resinate
ID: 34921131
Norton Internet Security 2011  is what is on the system.  Was upgraded from 2010 version in December.
0
 

Author Comment

by:resinate
ID: 34921152
What would be the reason for norton causing the issue?  Any ideas?  A  full subscription for new version has already been paid for which is why I was wondering...
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Expert Comment

by:skrga
ID: 34921166
All minidumps are exactly the same. BSOD is caused by fltmgr.sys - it is kernel module (part of windows) but Norton uses it too.
Try to remove it like I wrote above if you can/may. And the see if it helps.
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Accepted Solution

by:
skrga earned 100 total points
ID: 34921184
This is from other forum: fltmgr.sys is Windows filter manager and Norton uses its own filters. I've read about possible conflict between those two.
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Author Comment

by:resinate
ID: 34921201
I will try that and see if that resolves the issue.  Thanks for the assistance.

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