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Why is Office 2010 slow to open network files?

Posted on 2011-02-17
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Last Modified: 2012-05-11
Office 2010 takes a very long time to open documents on a shared networked drive.  The share is on a Windows 2008 server that is at a remote location.  Both sites are connected via SonicWall VPN's, and both have T1 lines.  We are not having the issue with opening files from Office 2003.  Any help is appreciated.  By the way, the computers that are opening the files are all running Windows 7 Pro.

Thank you,

Selina Sauls
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Question by:SSaulsjla
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Expert Comment

by:michko
ID: 34962688
I've seen this when you have Office 2010 and IE8.  Try changing the following Internet Explorer setting:

Tools -> Internet Options -> Security -> Local Intranet -> Sites ... Uncheck "automatically detect intranet network"

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Author Comment

by:SSaulsjla
ID: 34997312
michko,

I tried this fix and it didn't help.  However, I did find the solution.  Our Anti-Virus software was set to scan network drives on the client machines.  Once we disabled that, the documents opened great.

Thanks
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Accepted Solution

by:
SSaulsjla earned 0 total points
ID: 34997348
I found the solution to this issue.  Our Anti-Virus softward was set to scan network drives in the client settings.  Once we disabled this, the documents opened find.
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Author Closing Comment

by:SSaulsjla
ID: 35042449
I found the solution.
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