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Outlook 2007 - Scheduler - Clipboard Issue

Posted on 2011-02-17
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Last Modified: 2012-05-11
Have a user that when she opens a scheduler or some emails (this is intermittent) the clip board is visible on the left side.  It is not set to come up automatically.  Is there another setting that may be causing this issue that I'm missing?
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Question by:HudsonHealth
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LVL 76

Expert Comment

by:David Lee
ID: 34924780
Hi, HudsonHealth.

Sorry, I don't understand what clipboard you're talking about.  Can you explain or post a picture?
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Author Comment

by:HudsonHealth
ID: 34924932
I have attached a screen shot.  When you open a schedule within Outlook 2007 the clipboard displays on the left hand side.  There is an option to show this clipboard automaticlly when you open a schedule.  This open is not checked off.  I checked within the Options in Outlook also and can not find a setting that disables the clipboard.
ClipBoard.docx
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LVL 76

Expert Comment

by:David Lee
ID: 34925026
So you've clicked Options at the bottom left of the clipboard pane, unchecked the options, and it's still appearing.  Correct?
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Author Comment

by:HudsonHealth
ID: 34925066
Yes, that is correct.
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LVL 76

Expert Comment

by:David Lee
ID: 34938608
Have a look at this registry entry.

HKCU\Software\Microsoft\Office\12.0\Common\General\AcbControl

What is it set to?
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Author Comment

by:HudsonHealth
ID: 34939235
Registry entry is set to 1
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LVL 76

Expert Comment

by:David Lee
ID: 34939968
Try setting it to 0.
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Author Comment

by:HudsonHealth
ID: 34951384
No, sorry that didn't work.
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LVL 76

Expert Comment

by:David Lee
ID: 34956746
Then all I can suggest is to create a new Outlook profile.
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Accepted Solution

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HudsonHealth earned 0 total points
ID: 35129998
HD copied registry from one PC to the problematic PC and has since worked.  This is the only resolution at this time.
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Author Closing Comment

by:HudsonHealth
ID: 35170914
The Help Desk resolved the issue for now.
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