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  • Status: Solved
  • Priority: Medium
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Outlook 2007 - Scheduler - Clipboard Issue

Have a user that when she opens a scheduler or some emails (this is intermittent) the clip board is visible on the left side.  It is not set to come up automatically.  Is there another setting that may be causing this issue that I'm missing?
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HudsonHealth
Asked:
HudsonHealth
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1 Solution
 
David LeeCommented:
Hi, HudsonHealth.

Sorry, I don't understand what clipboard you're talking about.  Can you explain or post a picture?
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HudsonHealthAuthor Commented:
I have attached a screen shot.  When you open a schedule within Outlook 2007 the clipboard displays on the left hand side.  There is an option to show this clipboard automaticlly when you open a schedule.  This open is not checked off.  I checked within the Options in Outlook also and can not find a setting that disables the clipboard.
ClipBoard.docx
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David LeeCommented:
So you've clicked Options at the bottom left of the clipboard pane, unchecked the options, and it's still appearing.  Correct?
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HudsonHealthAuthor Commented:
Yes, that is correct.
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David LeeCommented:
Have a look at this registry entry.

HKCU\Software\Microsoft\Office\12.0\Common\General\AcbControl

What is it set to?
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HudsonHealthAuthor Commented:
Registry entry is set to 1
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David LeeCommented:
Try setting it to 0.
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HudsonHealthAuthor Commented:
No, sorry that didn't work.
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David LeeCommented:
Then all I can suggest is to create a new Outlook profile.
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HudsonHealthAuthor Commented:
HD copied registry from one PC to the problematic PC and has since worked.  This is the only resolution at this time.
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HudsonHealthAuthor Commented:
The Help Desk resolved the issue for now.
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