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Outlook 2007 - Scheduler - Clipboard Issue

Posted on 2011-02-17
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Last Modified: 2012-05-11
Have a user that when she opens a scheduler or some emails (this is intermittent) the clip board is visible on the left side.  It is not set to come up automatically.  Is there another setting that may be causing this issue that I'm missing?
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Question by:HudsonHealth
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by:David Lee
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Hi, HudsonHealth.

Sorry, I don't understand what clipboard you're talking about.  Can you explain or post a picture?
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by:HudsonHealth
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I have attached a screen shot.  When you open a schedule within Outlook 2007 the clipboard displays on the left hand side.  There is an option to show this clipboard automaticlly when you open a schedule.  This open is not checked off.  I checked within the Options in Outlook also and can not find a setting that disables the clipboard.
ClipBoard.docx
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Expert Comment

by:David Lee
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So you've clicked Options at the bottom left of the clipboard pane, unchecked the options, and it's still appearing.  Correct?
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by:HudsonHealth
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Yes, that is correct.
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by:David Lee
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Have a look at this registry entry.

HKCU\Software\Microsoft\Office\12.0\Common\General\AcbControl

What is it set to?
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by:HudsonHealth
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Registry entry is set to 1
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by:David Lee
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Try setting it to 0.
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by:HudsonHealth
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No, sorry that didn't work.
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by:David Lee
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Then all I can suggest is to create a new Outlook profile.
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HudsonHealth earned 0 total points
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HD copied registry from one PC to the problematic PC and has since worked.  This is the only resolution at this time.
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by:HudsonHealth
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The Help Desk resolved the issue for now.
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