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can't see calendar after upgrade

Posted on 2011-02-17
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Last Modified: 2012-08-14
I have a user that upgraded their outlook from 2003 to 2007.  They now can't see their calendar.  Any troubleshooting suggestions?
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Question by:al4629740
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Expert Comment

by:spidey23
ID: 34921670
What do you mean they can't see it exactly?

Are they able to expand their folder list and click on the calendar icon and it's empty?

Did their email & tasks also disappear? If so, that would indicate that a new PST file was created.

Let us know, then we can proceed.
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Author Comment

by:al4629740
ID: 34921681
looks like I can find it.  However.  I can't see all their appts on there.  If I click on a specific day, I can see the appts in day or week view.  However, in month view I can't see it...
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Expert Comment

by:spidey23
ID: 34921892
wait...what?

So to clarify, ALL the appointments are there BUT can only be viewed in day or week view, is that correct?

This would imply that no appointments disappeared.

If that's the case then all you have to do is check your view settings for month view and either reset them or remove any filters you have placed.

Verify that the above is correct and then we'll proceed to the next step.
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Author Comment

by:al4629740
ID: 34921938
that is correct.  How do we adjust view settings for the month view.
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spidey23 earned 500 total points
ID: 34924056
ok

First, go to VIEW>arrange by>current view> what is currently checked?

it should be day/week/month

Also, when you are in month view, do you see the squares with the dates in it?
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Assisted Solution

by:spidey23
spidey23 earned 500 total points
ID: 34924065
Once you verify the above, go to VIEW>arrange by>current view>customize current view>RESET current view

then let me know if that worked
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