Solved

Can't add an Exchange email account to Outlook 2007

Posted on 2011-02-17
2
670 Views
Last Modified: 2012-08-14
In a domain that micratyed from Windows 2000/Exchange 2000 to Win 2008/Exchamge 2007 last year, one user who was added a few months ago can't use her email.I set her email up a few months ago ans she just started trying to use it last week. I'm positive when I set it up, I tested it.

She is on XP running Office 2007. She logged into the domain on the XP box and has access to the mapped domain drives. When I launch Outlook 2007, it says her email account can't be accessed, so I tried re-adding her account to Outlook, but she is not listed in the list of users. I verified her user name and went into Exhcnage to make sure the "Hide from GAL" option is NOT checked. I restarted the server and Pc, but still cannot add her.

I provided a temporary solution to be - she logges into OWA and can acces mail in that manner. How do I get her Outlook profile conencted?
0
Comment
Question by:Tony Giangreco
2 Comments
 
LVL 13

Accepted Solution

by:
BCipollone earned 500 total points
ID: 34921386
I would create a new mail profile (control panel>mail>new profile) and setup the account again. Add both the Server address and setup the Proxy connection on the OWA address as well.

Make sure when you ping the server adress that you are recieving the correct IP.... If not add the server name and address into the hosts file.
0
 
LVL 25

Author Closing Comment

by:Tony Giangreco
ID: 34922689
Worked perfect the 1st time.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question