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Can't add an Exchange email account to Outlook 2007

Posted on 2011-02-17
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In a domain that micratyed from Windows 2000/Exchange 2000 to Win 2008/Exchamge 2007 last year, one user who was added a few months ago can't use her email.I set her email up a few months ago ans she just started trying to use it last week. I'm positive when I set it up, I tested it.

She is on XP running Office 2007. She logged into the domain on the XP box and has access to the mapped domain drives. When I launch Outlook 2007, it says her email account can't be accessed, so I tried re-adding her account to Outlook, but she is not listed in the list of users. I verified her user name and went into Exhcnage to make sure the "Hide from GAL" option is NOT checked. I restarted the server and Pc, but still cannot add her.

I provided a temporary solution to be - she logges into OWA and can acces mail in that manner. How do I get her Outlook profile conencted?
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Question by:Tony Giangreco
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BCipollone earned 2000 total points
ID: 34921386
I would create a new mail profile (control panel>mail>new profile) and setup the account again. Add both the Server address and setup the Proxy connection on the OWA address as well.

Make sure when you ping the server adress that you are recieving the correct IP.... If not add the server name and address into the hosts file.
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by:Tony Giangreco
ID: 34922689
Worked perfect the 1st time.
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