Solved

Windows 7 64bit windows explorer crashes

Posted on 2011-02-17
5
2,061 Views
Last Modified: 2012-05-11
Windows Explorer continually crashes with the following error:


Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: thumbplug.dll, version: 28.0.2010.280, time stamp: 0x4c744212
Exception code: 0xc0000005
Fault offset: 0x000000000029911a
Faulting process id: 0x8c4
Faulting application start time: 0x01cbceab7b65c9db
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\thumbplug.dll
Report Id: 0ce69cb1-3ad3-11e0-b775-1cc1de33b474
0
Comment
Question by:tricom2007
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 6

Expert Comment

by:Kris Montgomery
ID: 34921891
You possibly have some faulty drivers with a wireless mouse:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_26679758.html

Good luck!
mug
0
 

Author Comment

by:tricom2007
ID: 34921958
Saw that post.  No Wireless mouse.  
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 34922009
The version of Windows Explorer is the current version. The faulting module is related to a wireless mouse, so might you have installed one at one point (even though not there now)?

Also, open a CMD prompt with "Run as Administrator" and run SFC /SCANNOW and see if that fixes your issue.

... Thinkpads_User
0
 
LVL 30

Accepted Solution

by:
ded9 earned 500 total points
ID: 34924568
Boot the computer in safe mode and then search for thumbplug.dll in C drive and rename them to  thumbplug.bak. Restart the computer in normal mode and then check. Its not a windows file so go ahead and rename it.

Also can do clean boot to identify the faulty software.
Clean Boot Process
Click Start-msconfig-click on services tab -put a check on hide all microsoft services and then click disable add. Click on startup tab and disable all.



Also would recommend running free malwarebyes scan.




Ded9
0
 

Expert Comment

by:complete_it
ID: 36173090
I installed and ran Ccleaner (using default options, cleaned file and fixed all registry issues), which seems to have fixed the issue. Interestingly, the operator, was right-clicking / double-clicking, and opening the folder that contained document files for a CAD program called PRO/Engineer. These were the only file types affected. After the completed Ccleaner scan fixes were completed, I did a reboot and was unable to reproduce the issue again.
0

Featured Post

Enroll in June's Course of the Month

June's Course of the Month is now available! Every 10 seconds, a consumer gets hit with ransomware. Refresh your knowledge of ransomware best practices by enrolling in this month's complimentary course for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no backā€¦
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question