Solved

Windows 7 64bit windows explorer crashes

Posted on 2011-02-17
5
2,056 Views
Last Modified: 2012-05-11
Windows Explorer continually crashes with the following error:


Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: thumbplug.dll, version: 28.0.2010.280, time stamp: 0x4c744212
Exception code: 0xc0000005
Fault offset: 0x000000000029911a
Faulting process id: 0x8c4
Faulting application start time: 0x01cbceab7b65c9db
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\thumbplug.dll
Report Id: 0ce69cb1-3ad3-11e0-b775-1cc1de33b474
0
Comment
Question by:tricom2007
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 6

Expert Comment

by:Kris Montgomery
ID: 34921891
You possibly have some faulty drivers with a wireless mouse:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_26679758.html

Good luck!
mug
0
 

Author Comment

by:tricom2007
ID: 34921958
Saw that post.  No Wireless mouse.  
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 34922009
The version of Windows Explorer is the current version. The faulting module is related to a wireless mouse, so might you have installed one at one point (even though not there now)?

Also, open a CMD prompt with "Run as Administrator" and run SFC /SCANNOW and see if that fixes your issue.

... Thinkpads_User
0
 
LVL 30

Accepted Solution

by:
ded9 earned 500 total points
ID: 34924568
Boot the computer in safe mode and then search for thumbplug.dll in C drive and rename them to  thumbplug.bak. Restart the computer in normal mode and then check. Its not a windows file so go ahead and rename it.

Also can do clean boot to identify the faulty software.
Clean Boot Process
Click Start-msconfig-click on services tab -put a check on hide all microsoft services and then click disable add. Click on startup tab and disable all.



Also would recommend running free malwarebyes scan.




Ded9
0
 

Expert Comment

by:complete_it
ID: 36173090
I installed and ran Ccleaner (using default options, cleaned file and fixed all registry issues), which seems to have fixed the issue. Interestingly, the operator, was right-clicking / double-clicking, and opening the folder that contained document files for a CAD program called PRO/Engineer. These were the only file types affected. After the completed Ccleaner scan fixes were completed, I did a reboot and was unable to reproduce the issue again.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question