Posted on 2011-02-17
From time to time I need to help my customers over internet. I am looking into 2 scenarios:
- Use built in MS Remote Assistance (winxp, win vista, win 7)
- Use third party sw
If I use Remote Assistance from MS I must:
- enable remote assistance on client PC
- send request to my computer
So I want to automate this process. Is it posible? Just to click on file which enables remote assistance on client PC (if it is disabled) and then send request to my PC.
Not all PCs are part of domain so keep that in mind - no sugestions using GP then.
I also tested a lot of third party sw. I guess Teamviewer is the best but is not so cheap. Is there any other tool that is cheaper?
Thanks for sugestions!