Solved

Terminal Server 2003 32 bit, Windows 7 64 bit printing issues

Posted on 2011-02-17
6
1,326 Views
Last Modified: 2013-11-21
My 64 bit Windows 7 users cant print to their local hp 4100 printer while connected to a Terminal Server 2003 32 bit Machine. I'm assuming the reason is 64 bit drivers aren't compatible with the 32 bit native drivers. I've tried to change the 32 bit drivers to 64 bit with no success. the driver update fails.

Does anyone know how to get this to work ?
0
Comment
Question by:hounschell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 121
ID: 34922606
are they network printing to the printer or client mapped printing?
0
 

Author Comment

by:hounschell
ID: 34922636
The printers on the Windows 7 64 bit computers are local printers some are usb connections and some are local using at tcpip port (on the local home network)
0
 
LVL 121
ID: 34922674
Okay so, this is local printing only.

There is no need to install a 64 bit printer driver on the Windows 2003 Teminal Server.

When a client logs on, Windows Server 2003-based server checks the name of the printer driver on the client and looks for the same printer driver name in the Ntprint.inf file. If the name of the driver is not found, the error messages are logged and the printer is not redirected.

Check the eventlog on the server, and I suspect that no printer appears mapped in their printers?

Install the 32bit driver on the server

follow this article to create a new custom print.inf file.

you need to match the driver name on the client, with the 32 bit driver on the server.

When they log in, and it will auto map their printer. The workstation 64 bit driver does the actually printing, but the spooler on the server, spools the job using the 32 bit driver on the server.

It's quite normal, that not all drivers are included.
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 
LVL 11

Expert Comment

by:yelbaglf
ID: 34922675
I assume you're using in session printers.  

The 64-bit driver that is being used on the client-side will need it's 32-bit version installed on the Terminal Servers.  We have a couple of these, and we actually just use the HP UPD drivers.
0
 
LVL 121

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 34922676
0
 

Author Closing Comment

by:hounschell
ID: 34922821
Worked perfectly ... thank you
0

Featured Post

Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you considered what group policies are backwards and forwards compatible? Windows Active Directory servers and clients use group policy templates to deploy sets of policies within your domain. But, there is a catch to deploying policies. The…
Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question