Solved

Outlook task hanging after Lync client installed

Posted on 2011-02-17
11
4,809 Views
Last Modified: 2013-11-29
Hey experts,
So we are loading up our new Lync communication server.
We have noticed this on ALL our client computers that when outlook it closed the process never stops so we cannot reopen outlook until we manually end the process.

We have Outlook 2010, 2007 with the issues.

If we disable the addin "online meeting add-in for Microsoft Lync 2010" then we are able to just fine close out.  The issue is we have a lot of computers this will be installed on and will be a big pain if we have to do this on them all!!

Has anyone see this issue before?
0
Comment
Question by:tsukraw
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 4

Expert Comment

by:globetrotter
ID: 34923603
what OS are your cliets using?
try enabling tracing:   Set-CsClientPolicy -Identity Global -EnableTracing $true
0
 

Author Comment

by:tsukraw
ID: 34923609
mix clients.  
XP  Windows 7, TS on 2008R2
0
 
LVL 33

Expert Comment

by:MikeKane
ID: 34923637
When outlook refuses to close completely, I would recommend disabling  the Add-ons within outlook and see if you get the same issue.    You can usually ID the culprit add on and then further deal with the issue.  

That's my 2 cents.
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:tsukraw
ID: 34923645
If we disable the addin "online meeting add-in for Microsoft Lync 2010"
I already know the cause as stated in my question.
0
 
LVL 58

Expert Comment

by:Cliff Galiher
ID: 34929887
I haven't seen this specific issue yet, but Lync does rely on Outlook to make some address book queries and if those are dying or having issues, I can see where Outlook would hang. What version of Exchange are you running, and have you cheked your OAB infrastructure? Are you using EWS, public folders, or both to distribute the OAB?  ...my thoughts currently are along those lines being this hasn't been a widespread reported issue.

-Cliff
0
 
LVL 4

Expert Comment

by:globetrotter
ID: 34988932
Is this Microsoft TS or are you using Citrix?
If you are using Citrix EdgeSight Monitoring try excluding Outlook and Lync from the monitoring.
0
 

Author Comment

by:tsukraw
ID: 34988996
TS
0
 
LVL 4

Expert Comment

by:globetrotter
ID: 34991923
Did you try to enable Tracing?
Set-CsClientPolicy -Identity Global -EnableTracing $true
Did the Problem persist?

To try to figure out what is stopping the process from exiting, download Process Explorer from Sysinternals and check which processes are loaded into the Outlook Process at the time it hangs and test if outlook still hangs then. Remove the ones that you can remove - like e.g. your Antivirus.




0
 

Accepted Solution

by:
tsukraw earned 0 total points
ID: 35022605
Disabling the Lync add-on meeting add-on in outlook fixed the issue.
0
 

Author Closing Comment

by:tsukraw
ID: 35067631
Figured out solution.
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 35068424
If you need the add-in, add the fully qualified domain for the Exchange CAS server to the Local Intranet sites.
0

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Read this checklist to learn more about the 15 things you should never include in an email signature.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question