Filezilla - FTP and NAT router

Posted on 2011-02-17
Medium Priority
Last Modified: 2013-12-09

Please help am trying to open a website but am completly stuck. I do not know what I need to do in order to get all of these items to work together.

Can you help?
Question by:stitcheded
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Expert Comment

ID: 34922978
Can you provide more info?

Author Comment

ID: 34923025
We apologize; we’ve experienced an error trying to publish your site:

Error Message: Unable to connect to ftp server:ftp.sterlingbutterfly.com

Try clicking "Publish" again, and please contact support if the issue persists.

Above is the error I get. It maybe that I dont have the settings correct but honeslty have never done this before and have no idea what to do.

Expert Comment

ID: 34923035
Please provide the settings that you are using.  DO NOT post the actual info, ftp site and password.  This is what I need...

Site: ftp.whatever.com
Password: <leave this blank>
port: 21
Any other settings.
Also, what program are you using?
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Author Comment

ID: 34923078

Site: ftp.sterlingbutterfly.com
Port: 21
Server type: FTP
Logon Type: Normal
user: sterlingbutterflycom

Author Comment

ID: 34923086
I am using filezilla

the client version

this is what it says when I try to connect

Status:      Waiting to retry...
Status:      Delaying connection for 1 second due to previously failed connection attempt...
Status:      Resolving address of ftp.sterlingbutterfly.com
Status:      Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:      Could not connect to server

Expert Comment

ID: 34923117
If you gave me the correct domain name, the problem is not on your end.  The problem is ftp.sterlingbutterfly.com.  They are not setup properly.  More than likley it's a DNS issue.  Specifically, when I do an NSLOOKUP on ftp.sterlingbutterfly.com, it does not return an IP.  That means you cannot get to it.

Hope this helps,

Author Comment

ID: 34923240
Yes my domain name is sterlingbutterfly.com.

I am curious this issue did not start until I added photos to my website.  Once I tried to publish the site again it gave me this message.

Prior to this i was able to publish the site.

Accepted Solution

tonymike earned 2000 total points
ID: 34923278
Something happend to the site.  It is not your settings.  You can go to a command prompt, start, run, cmd, click ok.  Black window appears, type NSLOOKUP, you will see one of these>  type in a good name like: www.sterlingbutterfly.com and you will get it's ip returned to you:  This tells me the website is up.  However, if you type ftp.sterlingbutterfly.com, you get: > ftp.sterlingbutterfly.com
Server:  UnKnown

Non-authoritative answer:
Non-authoritative answer:
Name:    ftp.sterlingbutterfly.com

Contact whoever manages your ftp server and have them restart the ftp service or reboot the server.  The ftp service probably went down.  This should answer your question.

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