Blue Screen of Death Mini Dump Analysis Request - Windows 7
Greetings wise wizards of EE:
I'm helping a friend who is visiting from Germany, who has a Toshiba Windows 7 Home Premium laptop. Her machine is recently experiencing very abrupt shut downs, where everything goes black after a number of minutes. It seems fairly obvious that the issue is one of overheating, as there are several indications of such (the fan does not come on for one, the case is very warm on the bottom, and it takes a few attempts at pushing the power button for the unit to respond after a shut down).
Most of the laptop's text was in German, and my friend's translations skills are not fabulous. However, in the short time that I was working on her machine (before it shut down on me), I successfully copied the following minidump file from the Windows/Minidump folder, and I would be grateful if someone could shed some light on what the minidump file is in reference to.
Many thanks in advance,
Zovoth
021811-52275-01.dmp
I'm helping a friend who is visiting from Germany, who has a Toshiba Windows 7 Home Premium laptop. Her machine is recently experiencing very abrupt shut downs, where everything goes black after a number of minutes. It seems fairly obvious that the issue is one of overheating, as there are several indications of such (the fan does not come on for one, the case is very warm on the bottom, and it takes a few attempts at pushing the power button for the unit to respond after a shut down).
Most of the laptop's text was in German, and my friend's translations skills are not fabulous. However, in the short time that I was working on her machine (before it shut down on me), I successfully copied the following minidump file from the Windows/Minidump folder, and I would be grateful if someone could shed some light on what the minidump file is in reference to.
Many thanks in advance,
Zovoth
021811-52275-01.dmp
Dear zovoth,
the file (driver) which caused the BSoD in the dump file you posted is hal.dll
I'll provide more details in another sec...
Kind regards,
Soren
the file (driver) which caused the BSoD in the dump file you posted is hal.dll
I'll provide more details in another sec...
Kind regards,
Soren
Dear zovoth,
I see now that the exact cause of the crash was the ntoskrnl.exe, most likely from a conflict with the hal.dll
Since the hal.dll is "Hardware Abstraction Layer DLL" (http://support.microsoft.com/kb/99588) the BSoD can either be caused by a hardware problem, or a faulting hal.dll (e.g. see http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/1b9d61b2-7935-451a-90ae-dbab0643b1bf).
Hope you get further in fixing the problem with your hal.dll
Kind regards,
Soren
I see now that the exact cause of the crash was the ntoskrnl.exe, most likely from a conflict with the hal.dll
Since the hal.dll is "Hardware Abstraction Layer DLL" (http://support.microsoft.com/kb/99588) the BSoD can either be caused by a hardware problem, or a faulting hal.dll (e.g. see http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/1b9d61b2-7935-451a-90ae-dbab0643b1bf).
Hope you get further in fixing the problem with your hal.dll
Kind regards,
Soren
Dear zovoth,
also check out this post as this could very well exactly be the problem and resolution to the computer of your German friend:
http://social.answers.microsoft.com/Forums/bg-BG/w7repair/thread/7522c78c-b1cf-40a6-9bc3-4ee7aae5d683
Kind regards,
Soren
also check out this post as this could very well exactly be the problem and resolution to the computer of your German friend:
http://social.answers.microsoft.com/Forums/bg-BG/w7repair/thread/7522c78c-b1cf-40a6-9bc3-4ee7aae5d683
Kind regards,
Soren
SOLUTION
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If the system is overheating there is no point in analyzing the minidump You know what the problem is. You have to resolve that issue first.
ASKER CERTIFIED SOLUTION
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The CPU cooler needs to be serviced. It might be as easy as blowing air back through the exhaust vent with a can of compressed air.
Just make sure the fan still works and is not jammed up with debris afterward.
Just make sure the fan still works and is not jammed up with debris afterward.
SOLUTION
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ASKER
Greetings slemmesmi, ded9 and Technochat:
Many thanks for your rapid and very detailed replies to my inquiry. All three of you provided a great deal of information in which to approach the shut down and overheating issue. I'm going to begin with reducing the performance of the machine, and then see what options are available for the BIOS.
May the wind be at your back,
Zovoth
Many thanks for your rapid and very detailed replies to my inquiry. All three of you provided a great deal of information in which to approach the shut down and overheating issue. I'm going to begin with reducing the performance of the machine, and then see what options are available for the BIOS.
May the wind be at your back,
Zovoth
I'm analyzing the dump file for you - one sec...
Kind regards,
Soren