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Citrix and Lexmark Printing

Posted on 2011-02-18
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Last Modified: 2012-05-11
One of my clients has Outlook access via a Citirx connection from home.
Recently we supplied him with a Lexmark printer and now he can’t print to it locally. The printer
will acknowledge the initial spool and will move the heads but then the job
will disappear and nothing isprinted.
He used to have an HP and had no problems with this. HELP!!
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Question by:loofp
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6 Comments
 
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Expert Comment

by:nappy_d
ID: 34924731
Is this printer being used with the universal print driver or are you trying to use the native drivers via Citrix.
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Author Comment

by:loofp
ID: 34924807
This printer is using the native Lexmark driver. It prints fine locally but as soon as the Citrix environment starts the remote session the Lexmark doesn’t actually print the page although it moves the heads and does acknowledge something.
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LVL 32

Expert Comment

by:nappy_d
ID: 34924963
I understand but have you tried to use the universal print driver rather than the native printer driver with Citrix?

Also, have you checked with Lexmark? Not all printers are Citrix supported.

Configure a policy for printing and use the universal print driver.
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LVL 7

Expert Comment

by:printnix63
ID: 34928397
I'd even go further, do I understand that you have an inkjet there? What type is it, does it understand any PDL (meaning page description language) like PCL or PS?
I'd rather not believe so, and unless it does not print PCL or PS, I'd generally say, it should not be used in a citrix environment. If it was a laser printer that supported either of the two languages (Lexmark Lasers do support normally both of them) then you could use either Citrix or Lexmark Universal drivers, as long as you have assigned them correctly from your environment.

I as well assume, that, when your user is connecting to the citrix environment you use Autocreated printers, i.e. map the local printer into the session? This would only work if you have the driver on the citrix server which is not recommended for ink jet drivers. If you map all defaults to the universal driver, the inkjet will mostlikely not be able to interpret the data stream. It could help if you refer to the model and drivers you use, but basically that is what I'd assume is the issue here.
Hope it helps.
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Accepted Solution

by:
loofp earned 0 total points
ID: 34928800
Thank you for your help. I have now solved it.

The problem turned out to be that the Lexmark is uses as default LEMF as the print processor. This seem to be incompatible with the Citrix client my customer is using.  

This needed to be changed by going to the local printer settings (Lexmark inkjet) – clicked on the advanced tab and selected print processor, then changed the data type to NT EMF 1.008. It now prints without any problems through Citrix as well as local printing.  
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Author Closing Comment

by:loofp
ID: 35081104
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