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canon lbp7200cdn is not printing

Posted on 2011-02-18
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Last Modified: 2012-08-14
Hello Everybody,
In my company, we are using "canon lbp7200cdn" color printer and it is installed on the network.
From the last 2 weeks, it has stopped printing. If we give a command to print, the request stays in the waiting list of this printer and just do not execute.

The printer in itself do not show any warning light. Can anybody please suggest me a solution?
Thanx a lot in advance.
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Question by:John_BAS
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Expert Comment

by:Rodney Barnhardt
ID: 34926289
Are you running through a print server, or just using IP printing?
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Author Comment

by:John_BAS
ID: 34926579
I am running it through a printer server.
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 34926858
By chance, if you look in the print server, does the printer show offline.
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Author Comment

by:John_BAS
ID: 34926899
it shows online on the printer server. but the strange thing is that even if i switch off the printer and pull out the internet cable, it still shows online.
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Rodney Barnhardt earned 500 total points
ID: 34942928
If you check the port settings, is the SNMP box unchecked? Also, start pinging the IP address. While it is responding, unplug and make sure it fails. If not, there is an error in the IP address. I have entered the wrong one myself when setting up a printer.
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Author Comment

by:John_BAS
ID: 34943198
Thanx for reply,
I have exactly checked this. Yes, IP adress is failing if we switch off the printer. Moreover SNMP box is unchecked.
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Assisted Solution

by:Rodney Barnhardt
Rodney Barnhardt earned 500 total points
ID: 34944130
Try checking the SNMP to see if it reports any errors. Also, I believe this printer has a web interface. I have gone to those and seen problems before even though the printer showed "ready". Also, have you stopped the spooler, deleted everying in spooler folder, and then restarted the services?
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Author Closing Comment

by:John_BAS
ID: 35026874
the solution was helpful.
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PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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