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Cant map Buffalo drive

Posted on 2011-02-18
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Last Modified: 2012-05-11
Hi,

My Company use Buffalo Link stations to store our backups. We have 2 one is stored off site and one on site. I swap them over regulary. This week I swap them over and followed the same procedure as I have done before remove the old backup files and then run the backup script to put a new copy of the backed up files on. However this morning I went to check that the Backup happend by connecting through a mapped network drive. When I tried to connect I got an error saying it couldnt connect. I ran the Diagnostics test and Its saying that the Buffalo Device wont accept the Connection.

Matt
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Question by:Contigo1
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13 Comments
 
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Author Comment

by:Contigo1
ID: 34924795
It is also worth noting that I have Checked the Link Lights on the Switch that it is plugged into and I am able to connect to the other Buffalo Devices that are on that switch.

Also When I swapped the backup drives over and ran the script the Buffalo Device was working fine.
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Expert Comment

by:kemi67
ID: 34924882
If you ping ip with its ip address (not the name), do you get answer?
Do you get answer if you connect using Internet Explorer and http://ipaddress?
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Author Comment

by:Contigo1
ID: 34924898
I have tried Pinging it using Both its Ip address and DNS Name and When I try to connect throug IE I get an error saying it can't find the page. It does not ask me for my credentials to logon either. I have Tried logging on through IE using both its dns name and Ip address
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Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
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Expert Comment

by:kemi67
ID: 34925168
If ping doesn't give answer, that is not a good thing. Reasons could be
1) The device is not ready (off line or scanning disk healt): how are light on Buffalo? Someone is blinking?
Some buffalo have a 3 position switch on their back: On- Off- Auto: try with On position
2) There is a network problem: a cable is broken or the plug is not completely inserted or there is a problem with the switch. Can you try to change the network cable and connect the buffalo directly to a computer?

First of all we must resolve the ping problem before going on.
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Author Comment

by:Contigo1
ID: 34925661
Sorry If my Last answer was a little unclear I CAN Ping the Buffalo using both its IP address and DNS address. However I Cant Connect to the Website.

If I can Ping the Buffalo It is not a problem with Wiring, Switch ect (Baiscaly any physical layer stuff)

Also on the switch all of the link lights are on meaning that there is no packets being lost and that there is a connection.

On the Front of the Buffalo the power light is on and the LINK/ACT light is on. (Both lights are Green) this shows that the Buffalo is on and it has a connection to the network.

The problem has to be with the Buffalo it's Self so maybe a Software issue or somthing?

Also Since your Last reply I have Turned the Buffalo off and back on again and tried mapping a network drive to it using both its IP address and Physical address. both failed.
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Expert Comment

by:kemi67
ID: 34925738
I am starting to think there is a Buffalo's Software issue....
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Author Comment

by:Contigo1
ID: 34925782
As far as I know there has been no changes to the Buffalo drive all that has happend since it has stopped working is that the backup files have been copied onto it. It does tend to get a bit overloaded at times and has been prone to crashing before but this hasnt been a huge issue as it resumes copying the data when it's restarted.

The 2 things I can think of is firstly maybe it has got out of sync e.g. Time or somthing causing the buffalo to not trust the connections inbound to it.

Secoundly maybe there has been a fault with the Hardware within the Buffalo Drive so like the Hard Disk may have a fault.

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Author Comment

by:Contigo1
ID: 34927312
Just downloaded the NAS Utility that Buffalo supply and the Buffalo Device is in EM mode (Emergency Mode)
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Accepted Solution

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kemi67 earned 500 total points
ID: 34927442
Ok, our suspect were right, it should be a software/state of the machine problem
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Author Comment

by:Contigo1
ID: 34927726
It looks like I have got to do a Firmware update on the Buffalo Drive.
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Author Comment

by:Contigo1
ID: 34960589
Just to update this we could not fix the issue and have decided to replace the backup drive
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Expert Comment

by:kemi67
ID: 34961103
This is not a good thing. Probabily that model is not the right choice if you must move it on regular basis
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Author Comment

by:Contigo1
ID: 34961349
I tried to update the firmware but as Buffalo Drives are network drives you can't just log on locally and update you need to use the NASNAVAGATOR utility which can be downloaded from the buffalo site. However It would'nt let me connect as it was in EM Mode. This then meant that It would not find the Drive when I tried to do a remote firmware update. As this was no use and the Buffalo Drives were ageing a little we have decided  to move away from the Buffalos and go with a USB Removable Hard Drive instead which should be much easier to use and less problematic.
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