Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Cant map Buffalo drive

Posted on 2011-02-18
13
Medium Priority
?
1,599 Views
Last Modified: 2012-05-11
Hi,

My Company use Buffalo Link stations to store our backups. We have 2 one is stored off site and one on site. I swap them over regulary. This week I swap them over and followed the same procedure as I have done before remove the old backup files and then run the backup script to put a new copy of the backed up files on. However this morning I went to check that the Backup happend by connecting through a mapped network drive. When I tried to connect I got an error saying it couldnt connect. I ran the Diagnostics test and Its saying that the Buffalo Device wont accept the Connection.

Matt
0
Comment
Question by:Contigo1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 5
13 Comments
 
LVL 1

Author Comment

by:Contigo1
ID: 34924795
It is also worth noting that I have Checked the Link Lights on the Switch that it is plugged into and I am able to connect to the other Buffalo Devices that are on that switch.

Also When I swapped the backup drives over and ran the script the Buffalo Device was working fine.
0
 
LVL 7

Expert Comment

by:kemi67
ID: 34924882
If you ping ip with its ip address (not the name), do you get answer?
Do you get answer if you connect using Internet Explorer and http://ipaddress?
0
 
LVL 1

Author Comment

by:Contigo1
ID: 34924898
I have tried Pinging it using Both its Ip address and DNS Name and When I try to connect throug IE I get an error saying it can't find the page. It does not ask me for my credentials to logon either. I have Tried logging on through IE using both its dns name and Ip address
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 
LVL 7

Expert Comment

by:kemi67
ID: 34925168
If ping doesn't give answer, that is not a good thing. Reasons could be
1) The device is not ready (off line or scanning disk healt): how are light on Buffalo? Someone is blinking?
Some buffalo have a 3 position switch on their back: On- Off- Auto: try with On position
2) There is a network problem: a cable is broken or the plug is not completely inserted or there is a problem with the switch. Can you try to change the network cable and connect the buffalo directly to a computer?

First of all we must resolve the ping problem before going on.
0
 
LVL 1

Author Comment

by:Contigo1
ID: 34925661
Sorry If my Last answer was a little unclear I CAN Ping the Buffalo using both its IP address and DNS address. However I Cant Connect to the Website.

If I can Ping the Buffalo It is not a problem with Wiring, Switch ect (Baiscaly any physical layer stuff)

Also on the switch all of the link lights are on meaning that there is no packets being lost and that there is a connection.

On the Front of the Buffalo the power light is on and the LINK/ACT light is on. (Both lights are Green) this shows that the Buffalo is on and it has a connection to the network.

The problem has to be with the Buffalo it's Self so maybe a Software issue or somthing?

Also Since your Last reply I have Turned the Buffalo off and back on again and tried mapping a network drive to it using both its IP address and Physical address. both failed.
0
 
LVL 7

Expert Comment

by:kemi67
ID: 34925738
I am starting to think there is a Buffalo's Software issue....
0
 
LVL 1

Author Comment

by:Contigo1
ID: 34925782
As far as I know there has been no changes to the Buffalo drive all that has happend since it has stopped working is that the backup files have been copied onto it. It does tend to get a bit overloaded at times and has been prone to crashing before but this hasnt been a huge issue as it resumes copying the data when it's restarted.

The 2 things I can think of is firstly maybe it has got out of sync e.g. Time or somthing causing the buffalo to not trust the connections inbound to it.

Secoundly maybe there has been a fault with the Hardware within the Buffalo Drive so like the Hard Disk may have a fault.

0
 
LVL 1

Author Comment

by:Contigo1
ID: 34927312
Just downloaded the NAS Utility that Buffalo supply and the Buffalo Device is in EM mode (Emergency Mode)
0
 
LVL 7

Accepted Solution

by:
kemi67 earned 2000 total points
ID: 34927442
Ok, our suspect were right, it should be a software/state of the machine problem
0
 
LVL 1

Author Comment

by:Contigo1
ID: 34927726
It looks like I have got to do a Firmware update on the Buffalo Drive.
0
 
LVL 1

Author Comment

by:Contigo1
ID: 34960589
Just to update this we could not fix the issue and have decided to replace the backup drive
0
 
LVL 7

Expert Comment

by:kemi67
ID: 34961103
This is not a good thing. Probabily that model is not the right choice if you must move it on regular basis
0
 
LVL 1

Author Comment

by:Contigo1
ID: 34961349
I tried to update the firmware but as Buffalo Drives are network drives you can't just log on locally and update you need to use the NASNAVAGATOR utility which can be downloaded from the buffalo site. However It would'nt let me connect as it was in EM Mode. This then meant that It would not find the Drive when I tried to do a remote firmware update. As this was no use and the Buffalo Drives were ageing a little we have decided  to move away from the Buffalos and go with a USB Removable Hard Drive instead which should be much easier to use and less problematic.
0

Featured Post

ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
Your data is at risk. Probably more today that at any other time in history. There are simply more people with more access to the Web with bad intentions.
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question