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address book issue with outlook 2007

Posted on 2011-02-18
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Medium Priority
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Last Modified: 2012-05-11
Hi,

We have exchange 2007. few mail clients which use outlook 2007 are getting error mentioned below while manually downloading address book(tools- send/receive-download address book).

0X80130194: operation failed.

Please let us know how to fix the issue.
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Question by:navin_peddi
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15 Comments
 
LVL 11

Assisted Solution

by:MichaelVH
MichaelVH earned 1500 total points
ID: 34925089
Hey,

Are only Outlook 2007 users experiencing this issue or is everyone having this issue?
Is everyone using Outlook 2007?

Thanks.
0
 

Author Comment

by:navin_peddi
ID: 34925115
outlook 2003 users are able to download without any issues. Outlook 2007 users have the above issue
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LVL 11

Assisted Solution

by:MichaelVH
MichaelVH earned 1500 total points
ID: 34925132
Okay,

can you check the AddressBook distribution points please?
For Outlook 2007, Web Distribution should be enabled.

Thanks!
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Author Comment

by:navin_peddi
ID: 34925277
Where can i find these options?
0
 
LVL 11

Assisted Solution

by:MichaelVH
MichaelVH earned 1500 total points
ID: 34925293
You would go to "Organization Configuration" > "Offline Address Book" > select the OAB that you want and select the properties.
Now go to the "Distribution"-tab.

Grts,

Michael
0
 

Author Comment

by:navin_peddi
ID: 34925314
Polling interval is 240
0
 
LVL 11

Assisted Solution

by:MichaelVH
MichaelVH earned 1500 total points
ID: 34925330
Ok, but the distribution point ? is it set to Web-based as well?

Is "Enable Web-Based distribution" checked? If so, is there a Virtual Directory defined (right below)?
0
 

Author Comment

by:navin_peddi
ID: 34925436
I dont see any distribution points. I see only polling interval in general tab and external & internal URL in URL Tab.

Where do I check the "Enable web-based distribution"?
0
 
LVL 11

Assisted Solution

by:MichaelVH
MichaelVH earned 1500 total points
ID: 34925456
Normally you should have another tab called "Distribution" it's on that tab that you'd see the distribution points.

So in the Organization Config, go to Mailbox than select Offlie Address book-tab and select the "Default Offline Address List" (or the one that's causing issues). Than select properties for that list and you should be able to see the distribution-tab.
0
 

Author Comment

by:navin_peddi
ID: 34925493
Yes I found the option. The enable Web-based distributin is enabled and there is a virtual directory right below it.
0
 

Author Comment

by:navin_peddi
ID: 34925850
What you want me to check.
0
 
LVL 11

Expert Comment

by:MichaelVH
ID: 34926226
Could you provide me with a print-screen of the error on an Outlook-client when you try downloading the OAB?
0
 

Author Comment

by:navin_peddi
ID: 34926965
0
 
LVL 11

Accepted Solution

by:
MichaelVH earned 1500 total points
ID: 34932319
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Author Closing Comment

by:navin_peddi
ID: 35004380
Thanks
0

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