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GP Client Setup:  Application will not run

Posted on 2011-02-18
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Last Modified: 2012-08-13
This week, we upgraded our MD installation to version 11 running on a brand new server.  Yesterday, we installed client software on our user's workstations per the instructions provided by the integrator.  

The first install was used as a template.  The GP 2010 folder was copied from that workstation to a network location.  The rep from the integrator told us to do the basic install on the other workstations and just overwrite the c:\Program Files\Microsoft Dynamics\GP 2010 folder with the one at the network location.  We did this on two workstations.  When we click the GP 2010 icon in the Start menu, the cursor changes briefly to an hour glass but nothing else happens.

On the other workstations, I decided to copy only files from the original directory that had changed that day.  So I basically just overwrote the .DIC, .SET, etc. files.  Those workstations are connecting to the database just fine.

We've tried everything we can think of to get the other two workstations functional without success including completely uninstalled the app, cleaning out the registry and reinstalling.

Anyone have any other suggestions besides screaming?
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Question by:lshell
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Victoria Yudin earned 500 total points
ID: 34925621
As a start, I would not recommend copying files as an 'installation method'.  To me, copying files should be used very sparingly, and only for some of the GP files.  I would be surprised if you find that as a recommended installation method in any GP documentation.

Does GP work properly on the initial computer where you installed?  If so, follow the same method you used there to install it on other computers.  If not, you need to start there...and maybe go back to your GP partner to get them to finish the job.  

Dynamics GP is not an application that can be installed by popping in a CD and clicking next, accept, next, finish.  It does require additional steps, additional component setup as well as proper security (especially on the newer operating systems).  To list out the steps here would not be realistic, especially since most installations are different and specific to the environment and components being installed.

But there are resources available:
- There is an installation manual provided with the GP media (it is in a folder called Documentation\Manuals).  
- I have a book published that has a chapter going through the installation step-by-step, with illustrations.  It's available in eBook format - you can download it and go through the steps. https://www.packtpub.com/microsoft-dynamics-gp-2010-implementation/book
- There are eLearning classes available on CustomerSource - if you are active on your GP maintenance plan (which is likely, as you're upgrading to GP 2010), there is no charge for these.  I don't think there is a separate class just on installation, but there is an Installation and Configuration class that will include client installation.  

Hopefully this is a good start for you.  If you have specific questions, please write back with more details
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Author Comment

by:lshell
ID: 34925641
Yeah, I wasn't very impressed by that suggestion to begin with, but assumed the integrator knew what she was talking about.
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Author Closing Comment

by:lshell
ID: 34929522
Although Microsoft agreed that the method our integrator told us to use to install the client was very wrong, the ultimate problem turned out to be Symantec Endpoint Protection.  After I uninstalled it, I was able to install GP properly and have it work.  

From the answer, I knew that my initial reaction to copying over the installation folder was correct.
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