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GP Client Setup: Application will not run
This week, we upgraded our MD installation to version 11 running on a brand new server. Yesterday, we installed client software on our user's workstations per the instructions provided by the integrator.
The first install was used as a template. The GP 2010 folder was copied from that workstation to a network location. The rep from the integrator told us to do the basic install on the other workstations and just overwrite the c:\Program Files\Microsoft Dynamics\GP 2010 folder with the one at the network location. We did this on two workstations. When we click the GP 2010 icon in the Start menu, the cursor changes briefly to an hour glass but nothing else happens.
On the other workstations, I decided to copy only files from the original directory that had changed that day. So I basically just overwrote the .DIC, .SET, etc. files. Those workstations are connecting to the database just fine.
We've tried everything we can think of to get the other two workstations functional without success including completely uninstalled the app, cleaning out the registry and reinstalling.
Anyone have any other suggestions besides screaming?
The first install was used as a template. The GP 2010 folder was copied from that workstation to a network location. The rep from the integrator told us to do the basic install on the other workstations and just overwrite the c:\Program Files\Microsoft Dynamics\GP 2010 folder with the one at the network location. We did this on two workstations. When we click the GP 2010 icon in the Start menu, the cursor changes briefly to an hour glass but nothing else happens.
On the other workstations, I decided to copy only files from the original directory that had changed that day. So I basically just overwrote the .DIC, .SET, etc. files. Those workstations are connecting to the database just fine.
We've tried everything we can think of to get the other two workstations functional without success including completely uninstalled the app, cleaning out the registry and reinstalling.
Anyone have any other suggestions besides screaming?
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Although Microsoft agreed that the method our integrator told us to use to install the client was very wrong, the ultimate problem turned out to be Symantec Endpoint Protection. After I uninstalled it, I was able to install GP properly and have it work.
From the answer, I knew that my initial reaction to copying over the installation folder was correct.
From the answer, I knew that my initial reaction to copying over the installation folder was correct.
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