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Are there compatability problems between Sagekey Access 2003 and Office 2010

Posted on 2011-02-18
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Last Modified: 2012-05-11
Hi experts,

I am using Sagekey 2003 scripts to deliver the Sagekey Access 2003 runtime and my database files.  The database files have been created in Access 2003.

I have a client that is using Windows 7 Enterprise and they are having problems with my application.  They are saying that they can load the application and most screens are working fine.  The problem appears to be that on one screen I have a list box that is made up of an SQL record source.   The SQL contains complex calculations.  The problem appears to only be happening on pages where the list boxes contain these complex calculations.

Is there a compatibility problem if the user has Office 2010 installed on his Windows 7 Enterprise PC already that might be causing the problem?   My client has also said that he is getting a warning message that comes up that states that the software might not be compatible with Windows 7, with options to reinstall the software or state that the software is operating correctly.

The application is working in XP, Vista and Windows 7 Professional, but none of the testing machines have Office 2010.  Has anybody had similar issues?

Any help would be appreciated.

Regards

Terry



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Question by:TerenceHewett
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3 Comments
 
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Scott McDaniel (Microsoft Access MVP - EE MVE ) earned 2000 total points
ID: 34925619
What is the "problem"? Do the listboxes not load correctly, do they get an error, etc etc?

I'm not sure about compatibility between Sagekey and Win7, but you should probably ask this of the folks at Sagekey. They'd certainly be a better resource for this.
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LVL 58
ID: 34925626
Terry,

  Don't have a direct answer to your question, but at a guess I would not think Access 2010 to be involved.  Reason being is Sage does an excellent job of isolating Access apps.  It's the very reason you use it in the first place.  Given that, I would think it would have more to do with something else.

 How is your app communicating with SQL server?  ODBC and linked tables or ADO?  If ODBC, then I would be looking to the ODBC drivers first.

  Also, there was a post SP3 hot fix for combo boxes; list boxes are closely related.  May or may not pertain but it seemed like that hotfix fixed more then the combo's alone.  Here's a link to that:

http://support.microsoft.com/kb/945674

  Check your version.  If your on .8166, then I would apply the patch and re-test.  I have not heard of anything negative to date on the patch, so it will do no harm to apply it if you don't have it.

JimD.
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Author Comment

by:TerenceHewett
ID: 35180515

Sorry for the delay in responding.  Thank you for all help given.  Having taken LSM's suggestion I contacted Sagekey and they advised we needed to upgrade our version of the Sagekey scripts to cater for 2007 and 2010.

Best regards

Terry
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