Solved

ACT Sync Issue

Posted on 2011-02-18
5
875 Views
Last Modified: 2012-06-21
A week ago I was told of this and I have tried a number of fixes including rebuilding the database and such within ActDiag and have restored a new remote database today. Here is the error log I am getting:
======== SYNC SESSION - 2/18/2011 8:40:53 AM ========

[ Info | 2/18/2011 8:40:53 AM ]Message: Sync remote client created. 
[ Info | 2/18/2011 8:40:53 AM ]Message: Checking if schema changes are available for sync. 
[ Info | 2/18/2011 8:40:57 AM ]Message: Client establishing synchronization with server database: THEZZZGROUP
[ Info | 2/18/2011 8:41:07 AM ]Message: Initial Handshake completed. 
[ Info | 2/18/2011 8:41:07 AM ]Message: Checking if data changes are available for sync. 
[ Info | 2/18/2011 8:41:16 AM ]Message: Client initialized database send session: 0
[ Error | 2/18/2011 8:41:16 AM ]Message: Synchronization has failed. Value of '-24' is not valid for 'Maximum'. 'Maximum' must be greater than or equal to 0.
Parameter name: Maximum

Open in new window


I have not found the answer for this and need help. Thanks in advance for any suggestions to try.

-greg
0
Comment
Question by:Technodweeb
  • 3
  • 2
5 Comments
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 500 total points
ID: 34926572
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 34926588
If that doesn't help, please include version of ACT! (full build from help | about)

Also, does this happen for one user or multiple
0
 
LVL 11

Author Comment

by:Technodweeb
ID: 34926817
I had done this once but I just tried it again since I replaced the remote database with a new sync copy and the same results occur. I decided to try the second method by manually removing the Preferences which I did not try the first time. and Boom... All is good.

Thank you!!!
-greg
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 34926831
Always good to read and try the simple bits first :-)

Now you can close the question.
0
 
LVL 11

Author Closing Comment

by:Technodweeb
ID: 34926841
I had found this KB article and walked through the first method but did not do the second method. Note to self: Always walk through ALL the options presented, even if they seem redundant. LOL

-greg
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

As most of my regular readers and followers know, I do a lot of on-line technical support as well as providing support services to our resellers and ACT! Certified Consultants and one of the things I notice is that I regularly need to ask users the …
With users like the Professional Sales Road Warriors that made up much of ACT!'s early user base to field service technicians, trades-people, telecommuters who work from home, remote offices and others who need access to their data while out of the …
A short film showing how OnPage and Connectwise integration works.
Concerto provides fully managed cloud services and the expertise to provide an easy and reliable route to the cloud. Our best-in-class solutions help you address the toughest IT challenges, find new efficiencies and deliver the best application expe…

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now