Solved

ACT Sync Issue

Posted on 2011-02-18
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Last Modified: 2012-06-21
A week ago I was told of this and I have tried a number of fixes including rebuilding the database and such within ActDiag and have restored a new remote database today. Here is the error log I am getting:
======== SYNC SESSION - 2/18/2011 8:40:53 AM ========

[ Info | 2/18/2011 8:40:53 AM ]Message: Sync remote client created. 
[ Info | 2/18/2011 8:40:53 AM ]Message: Checking if schema changes are available for sync. 
[ Info | 2/18/2011 8:40:57 AM ]Message: Client establishing synchronization with server database: THEZZZGROUP
[ Info | 2/18/2011 8:41:07 AM ]Message: Initial Handshake completed. 
[ Info | 2/18/2011 8:41:07 AM ]Message: Checking if data changes are available for sync. 
[ Info | 2/18/2011 8:41:16 AM ]Message: Client initialized database send session: 0
[ Error | 2/18/2011 8:41:16 AM ]Message: Synchronization has failed. Value of '-24' is not valid for 'Maximum'. 'Maximum' must be greater than or equal to 0.
Parameter name: Maximum

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I have not found the answer for this and need help. Thanks in advance for any suggestions to try.

-greg
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Question by:Gregory Miller
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Mike Lazarus earned 500 total points
ID: 34926572
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Expert Comment

by:Mike Lazarus
ID: 34926588
If that doesn't help, please include version of ACT! (full build from help | about)

Also, does this happen for one user or multiple
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Author Comment

by:Gregory Miller
ID: 34926817
I had done this once but I just tried it again since I replaced the remote database with a new sync copy and the same results occur. I decided to try the second method by manually removing the Preferences which I did not try the first time. and Boom... All is good.

Thank you!!!
-greg
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Expert Comment

by:Mike Lazarus
ID: 34926831
Always good to read and try the simple bits first :-)

Now you can close the question.
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Author Closing Comment

by:Gregory Miller
ID: 34926841
I had found this KB article and walked through the first method but did not do the second method. Note to self: Always walk through ALL the options presented, even if they seem redundant. LOL

-greg
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