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Excel Crashing Question

Posted on 2011-02-18
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Last Modified: 2012-05-11
Dear Experts,

This morning I had a user working in Excel 2007, who reportedly after clicking "Excel Options" (from the "windows orb" menu) crashed out of the program with the error "Microsoft Office Excel has stopped working". He had 14 spreadsheets open within the same instance of Excel, which might seem a lot but his computer specifications are above average, as stated below, so I think it should be able to handle it:

Make: HP (Desktop)
Model: VW168ET
O/S: Windows 7 Pro (64bit)
Proc: Intel(R) Core(TM) 2 Duo CPU 3.2GHz
RAM: 4GB
HDD: 500GB

The spreadsheets that were open are of the following size:

Spreadsheet 1 = 200 kb
Spreadsheet 2 = 2600 kb
Spreadsheet 3 = 1600 kb
Spreadsheet 4 = 430 kb
Spreadsheet 5 = 1600 kb
Spreadsheet 6 = 160 kb
Spreadsheet 7 = 2350 kb
Spreadsheet 8 = 700 kb
Spreadsheet 9 = 700 kb
Spreadsheet 10 = 3500 kb
Spreadsheet 11 = 1600 kb
Spreadsheet 12 = 890 kb
Spreadsheet 13 = 440 kb
Spreadsheet 14 = 3010 kb
Total = 19780 kb

System memory taken up by Excel at the time of crash approx 99000 kb.

The event viewer for the machine reported the following information:

General:

Faulting application name: EXCEL.EXE, version: 12.0.6545.5000, time stamp: 0x4c654035
Faulting module name: EXCEL.EXE, version: 12.0.6545.5000, time stamp: 0x4c654035
Exception code: 0xc0000005
Fault offset: 0x00535293
Faulting process id: 0x2d0
Faulting application start time: 0x01cbcf4e2f76e4a3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
Report Id: 1e81fbc3-3b47-11e0-ac3f-000ffed00275

Details:

+ System

  - Provider

   [ Name]  Application Error
 
  - EventID 1000

   [ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2011-02-18T10:09:07.000000000Z
 
   EventRecordID 5921
 
   Channel Application
 
   Computer ###########################
 
   Security
 

- EventData

   EXCEL.EXE
   12.0.6545.5000
   4c654035
   EXCEL.EXE
   12.0.6545.5000
   4c654035
   c0000005
   00535293
   2d0
   01cbcf4e2f76e4a3
   C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
   C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
   1e81fbc3-3b47-11e0-ac3f-000ffed00275

So based on the above information, is there anyway to tell what the problem is??? It would not be such a big problem if the end user had not kept reporting that this keeps on happening, but this is the only time I have been able to record the information. The user is not able to advise the keypresses leading up to the ultimate key press which caused the problem,other than that he was "working away". I was hoping details in the event log might suggest what the problem was. Any feedback contributing towards the resolution will be much appreciated.

Thanks
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Question by:ouch_mybrain_
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Accepted Solution

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mscanlon06851 earned 250 total points
Comment Utility
Although Excel 2007 ostensibly can accommodate workbooks up to 2 GB, the amount of memory actually available can be less,especially if the workbook (or workbooks) in a single instance of Excel are taking advantage of the rows in excess of 65,536 (the 2003 limitation.)  Also, since Excel makes extensive use of virtual memory, the amount of system memory reported as being used doesn't necessarily reflect the actual size the workbook(s) requires.

Even with the information you provided it's difficult to determine exactly caused the crash, but I would suggest that, unless you must have all of those workbooks open in the same instance of Excel, you open at least some in a separate instance.  If doing so eliminates the crashes, then you can be pretty certain that there simply isn't enough memory available -- for whatever reason.

Should that be the case and if you really must have all of those workbooks running in the same Excel instance, then you should consider biting the bullet and purchasing the 64-version of Excel.
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Author Comment

by:ouch_mybrain_
Comment Utility
Thanks mScanLon .... I know how to set Excel so that new spreadsheets open in new excel instances. Will also have to check the spreadsheets to make sure it hasn't been what I call "row spammed", where empty rows go up to the million mark - commonly user error when they apply a formula or a sort/filter to a column header. Will also tell the end user to manage his work better and to not have so many sheets open at once. Will have to check if we have excel 64bit under our corporate volume license.

Thanks for your help. I will give you the benefit of the doubt and accept as solution, there's no point in me keeping this thread open.
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Author Closing Comment

by:ouch_mybrain_
Comment Utility
Good tips and advice on what to do however no defined solution provided, however given the nature of the question I would agree that without really knowing EXACTLY what happened (which I cannot provide) it is difficult to give a solution.
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