Solved

Dell optiplex 755 BSOD

Posted on 2011-02-18
7
1,142 Views
Last Modified: 2013-11-08
machine will BSOD with the stop error:

Stop: 0x000000ea (0x88e2ada8,0x8a46c638,0xba4e7cbc,0x00000001)

followed by ati2dvag

I have update the ati drivers, windows is patches, virus scanned.. I can't get to the root of this issue. Any insight would be appreciated.

The bsod happened this time while I was attempting to access c:\windows\minidump
0
Comment
Question by:Jamesey1
7 Comments
 
LVL 32

Accepted Solution

by:
PowerEdgeTech earned 167 total points
ID: 34926728
Possible the card is not securely in the slot?  Try reseating the video card (remove then reinsert).
Possible also that you have some other corruption in Windows ... run a chkdsk /r from the command prompt (Start, All Programs, Accessories).
0
 
LVL 3

Assisted Solution

by:rabindrajha
rabindrajha earned 167 total points
ID: 34926761
check this link, i think it might be of your interest

http://en.community.dell.com/support-forums/desktop/f/3514/t/18688096.aspx
0
 
LVL 3

Expert Comment

by:rabindrajha
ID: 34926770
i think BIOS need to update. and check whether you are running XPSP3 or not.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 13

Assisted Solution

by:agarwalrahul
agarwalrahul earned 166 total points
ID: 34928081
Hi I also had the same issue some time back however, After installing Intel chipset installation utility, the problem seems to have gone.
Check if you have this utility installed. otherwise download the latest version for your computer from the link:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R174616&SystemID=PLX_PNT_P4_755&servicetag=&os=WLH&osl=en&deviceid=3268&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=27&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=237245

Dell says it's recommended.
0
 
LVL 1

Author Comment

by:Jamesey1
ID: 34929097
I put a windows image onto another hd and tried that.

On the original hd I can crash the system on command by doing a windows search with driver versions 8.473, 8.791.0.0 and ati's latest as of last week 8.8

On the 'newly imaged drive I cannot crash the system.

I tried installing the chipset utility from agar but I can still crash it. I am running sp3. Bios is A17 and is current.

Reseating the card will do nothing as the computer is stable with an alternative image.

I also put in a known good video card. same model and can still crash the system on the old image and not the new.

I suspect there is some software conflicting with the ati drivers but I can't determine what????
0
 
LVL 1

Author Comment

by:Jamesey1
ID: 34963421
Seems to be a conflict with another piece of software. I loaded our company's base image and tried all the the driver versions mentioned and can't crash it. On that department's image I can crash it on command. Now to figure out which piece of software gets added on and causes the trouble.

Thanks for the insight. It is appreciated.
0
 
LVL 1

Author Closing Comment

by:Jamesey1
ID: 34963434
No resolution was found but I appreciate the input.
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now