Solved

Dell optiplex 755 BSOD

Posted on 2011-02-18
7
1,130 Views
Last Modified: 2013-11-08
machine will BSOD with the stop error:

Stop: 0x000000ea (0x88e2ada8,0x8a46c638,0xba4e7cbc,0x00000001)

followed by ati2dvag

I have update the ati drivers, windows is patches, virus scanned.. I can't get to the root of this issue. Any insight would be appreciated.

The bsod happened this time while I was attempting to access c:\windows\minidump
0
Comment
Question by:Jamesey1
7 Comments
 
LVL 32

Accepted Solution

by:
PowerEdgeTech earned 167 total points
Comment Utility
Possible the card is not securely in the slot?  Try reseating the video card (remove then reinsert).
Possible also that you have some other corruption in Windows ... run a chkdsk /r from the command prompt (Start, All Programs, Accessories).
0
 
LVL 3

Assisted Solution

by:rabindrajha
rabindrajha earned 167 total points
Comment Utility
check this link, i think it might be of your interest

http://en.community.dell.com/support-forums/desktop/f/3514/t/18688096.aspx
0
 
LVL 3

Expert Comment

by:rabindrajha
Comment Utility
i think BIOS need to update. and check whether you are running XPSP3 or not.
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 13

Assisted Solution

by:agarwalrahul
agarwalrahul earned 166 total points
Comment Utility
Hi I also had the same issue some time back however, After installing Intel chipset installation utility, the problem seems to have gone.
Check if you have this utility installed. otherwise download the latest version for your computer from the link:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R174616&SystemID=PLX_PNT_P4_755&servicetag=&os=WLH&osl=en&deviceid=3268&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=27&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=237245

Dell says it's recommended.
0
 
LVL 1

Author Comment

by:Jamesey1
Comment Utility
I put a windows image onto another hd and tried that.

On the original hd I can crash the system on command by doing a windows search with driver versions 8.473, 8.791.0.0 and ati's latest as of last week 8.8

On the 'newly imaged drive I cannot crash the system.

I tried installing the chipset utility from agar but I can still crash it. I am running sp3. Bios is A17 and is current.

Reseating the card will do nothing as the computer is stable with an alternative image.

I also put in a known good video card. same model and can still crash the system on the old image and not the new.

I suspect there is some software conflicting with the ati drivers but I can't determine what????
0
 
LVL 1

Author Comment

by:Jamesey1
Comment Utility
Seems to be a conflict with another piece of software. I loaded our company's base image and tried all the the driver versions mentioned and can't crash it. On that department's image I can crash it on command. Now to figure out which piece of software gets added on and causes the trouble.

Thanks for the insight. It is appreciated.
0
 
LVL 1

Author Closing Comment

by:Jamesey1
Comment Utility
No resolution was found but I appreciate the input.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now