Solved

browsers cant go on the internet

Posted on 2011-02-18
8
322 Views
Last Modified: 2012-05-11
connected to a computer via logmein
an internet application works (blackthorne pro)

browsers (ie, ff) cant reach the internet
but can reach default gateway (the router)
0
Comment
Question by:rgb192
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 3

Expert Comment

by:clinker83
ID: 34926896
Sometimes certain virus can hijack your browsers so that you can't access web pages although internet is working fine. They most commonly do this by editing the proxy server settings of your browser. Using internet Exploret, Go to Tools - Internet Options - Connections - Lan Settings and make sure 'Use a proxy server' option is unticked. Restart your browser and try a website
0
 

Author Comment

by:rgb192
ID: 34927046
that is internet explorer

it does not work for firefox  also
0
 
LVL 5

Expert Comment

by:SteelerPaz
ID: 34927236
are you able to ping the DNS entries?  What about a ping to www.google.com ?
0
Report: Liquid Web beats Amazon, Rackspace & More

A study by performance analyst firm Cloud Spectator finds that Liquid Web beats rivals Amazon, Rackspace and DigitalOcean when it comes to website and cloud application performance.

 
LVL 3

Expert Comment

by:clinker83
ID: 34927647
Yes I know but check the equivalent setting in FF also. I have seen this many many times. Have you checked that the use proxy server is unticked??

In Firefox
Options - Advanced - Network Tab - Connection - Settings
Make sure Use System Proxy settings option is ticked as apposed to manual entry
0
 
LVL 3

Expert Comment

by:clinker83
ID: 34927659
I thought that it was a server or dns issue when I first came accross this also, but it turned out a virus had hijacked BOTH browsers
0
 

Author Comment

by:rgb192
ID: 34946190
>>are you able to ping the DNS entries?  What about a ping to www.google.com ?
how

what do i type in cmd
0
 
LVL 3

Accepted Solution

by:
clinker83 earned 500 total points
ID: 34946920
Type following in command prompt:
Ping www.google.com

How'd you get on with checking Proxy server settings?
0
 

Author Closing Comment

by:rgb192
ID: 34966064
works
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Shadow IT is coming out of the shadows as more businesses are choosing cloud-based applications. It is now a multi-cloud world for most organizations. Simultaneously, most businesses have yet to consolidate with one cloud provider or define an offic…
This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question