Solved

When using Adobe Pro 8, a user is getting PDF's that have random # signs which did not exist on the original MS Word 2010 Document.

Posted on 2011-02-18
11
242 Views
Last Modified: 2012-06-27
Other users are not experiencing this phenomenon with same versions. I have applied all updates from Adobe, only this one user is generating these # signs within the document.
0
Comment
Question by:Trinity_Eric
  • 6
  • 3
  • 2
11 Comments
 
LVL 4

Expert Comment

by:jmdion
ID: 34928937

Are the # signs replacing characters that should be there or are they inserted in between?  Can you post a sample PDF not containing confidential information?
0
 

Author Comment

by:Trinity_Eric
ID: 34929152
Before and after screen shots of Word and then the PDF that is output.
WORD-example.jpg
PDF-example.jpg
0
 

Author Comment

by:Trinity_Eric
ID: 34929160
Let me know if you want the actual .pdf
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 4

Expert Comment

by:jmdion
ID: 34929724
This is very strange.  I am stumped.
0
 

Author Comment

by:Trinity_Eric
ID: 34929734
Doesn't do it on other PC's and doesn't happen with Nitro PDF... going to end up wasting an Adobe license I fear.
0
 
LVL 50

Expert Comment

by:Ingeborg Hawighorst
ID: 34930595
Hello,

does Word have any characters in that position? Can you post a screenshot of Word with the hidden characters (paragraph marks, etc)  turned on?
0
 

Author Comment

by:Trinity_Eric
ID: 34951296
There is a paragraph mark in that location, but there is also one below that outside the header that does not produce the # sign in the PDF. (screenshot attached)

We had trouble before with # signs showing up in the PDF conversion and our marketing company made some changes to remove hidden characters. It works fine for everyone else in the office except this one machine.
Word-withparagraph.jpg
0
 
LVL 50

Expert Comment

by:Ingeborg Hawighorst
ID: 34955235
Maybe format that paragraph (including the paragraph mark) as white text on white background and see if the PDF still shows the #.

It's not a solution to the issue, just a workaround ...


0
 

Accepted Solution

by:
Trinity_Eric earned 0 total points
ID: 35098048
It appears the solution was to upgrade Adobe to version 10. There seems to be some sort of conflict between Office 2010 and Adobe 8 in this situation. I downloaded trial of Adobe 10 and it does not display the # sign.

0
 
LVL 50

Expert Comment

by:Ingeborg Hawighorst
ID: 35099944
Glad you found a solution. Happy for you to accept your own answer on this. cheers,
0
 

Author Closing Comment

by:Trinity_Eric
ID: 35135869
No one was able to identify why this was happening, I was able to create a workaround by upgrading Adobe.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show you how to use shortcut menus in the Access run-time environment.
How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question