When using Adobe Pro 8, a user is getting PDF's that have random # signs which did not exist on the original MS Word 2010 Document.

Other users are not experiencing this phenomenon with same versions. I have applied all updates from Adobe, only this one user is generating these # signs within the document.
Trinity_EricAsked:
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Trinity_EricConnect With a Mentor Author Commented:
It appears the solution was to upgrade Adobe to version 10. There seems to be some sort of conflict between Office 2010 and Adobe 8 in this situation. I downloaded trial of Adobe 10 and it does not display the # sign.

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jmdionCommented:

Are the # signs replacing characters that should be there or are they inserted in between?  Can you post a sample PDF not containing confidential information?
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Trinity_EricAuthor Commented:
Before and after screen shots of Word and then the PDF that is output.
WORD-example.jpg
PDF-example.jpg
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Trinity_EricAuthor Commented:
Let me know if you want the actual .pdf
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jmdionCommented:
This is very strange.  I am stumped.
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Trinity_EricAuthor Commented:
Doesn't do it on other PC's and doesn't happen with Nitro PDF... going to end up wasting an Adobe license I fear.
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Ingeborg Hawighorst (Microsoft MVP / EE MVE)Microsoft MVP ExcelCommented:
Hello,

does Word have any characters in that position? Can you post a screenshot of Word with the hidden characters (paragraph marks, etc)  turned on?
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Trinity_EricAuthor Commented:
There is a paragraph mark in that location, but there is also one below that outside the header that does not produce the # sign in the PDF. (screenshot attached)

We had trouble before with # signs showing up in the PDF conversion and our marketing company made some changes to remove hidden characters. It works fine for everyone else in the office except this one machine.
Word-withparagraph.jpg
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Ingeborg Hawighorst (Microsoft MVP / EE MVE)Microsoft MVP ExcelCommented:
Maybe format that paragraph (including the paragraph mark) as white text on white background and see if the PDF still shows the #.

It's not a solution to the issue, just a workaround ...


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Ingeborg Hawighorst (Microsoft MVP / EE MVE)Microsoft MVP ExcelCommented:
Glad you found a solution. Happy for you to accept your own answer on this. cheers,
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Trinity_EricAuthor Commented:
No one was able to identify why this was happening, I was able to create a workaround by upgrading Adobe.
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