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When using Adobe Pro 8, a user is getting PDF's that have random # signs which did not exist on the original MS Word 2010 Document.

Posted on 2011-02-18
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Last Modified: 2012-06-27
Other users are not experiencing this phenomenon with same versions. I have applied all updates from Adobe, only this one user is generating these # signs within the document.
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Question by:Trinity_Eric
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Expert Comment

by:jmdion
ID: 34928937

Are the # signs replacing characters that should be there or are they inserted in between?  Can you post a sample PDF not containing confidential information?
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Author Comment

by:Trinity_Eric
ID: 34929152
Before and after screen shots of Word and then the PDF that is output.
WORD-example.jpg
PDF-example.jpg
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Author Comment

by:Trinity_Eric
ID: 34929160
Let me know if you want the actual .pdf
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Expert Comment

by:jmdion
ID: 34929724
This is very strange.  I am stumped.
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Author Comment

by:Trinity_Eric
ID: 34929734
Doesn't do it on other PC's and doesn't happen with Nitro PDF... going to end up wasting an Adobe license I fear.
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Expert Comment

by:teylyn
ID: 34930595
Hello,

does Word have any characters in that position? Can you post a screenshot of Word with the hidden characters (paragraph marks, etc)  turned on?
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Author Comment

by:Trinity_Eric
ID: 34951296
There is a paragraph mark in that location, but there is also one below that outside the header that does not produce the # sign in the PDF. (screenshot attached)

We had trouble before with # signs showing up in the PDF conversion and our marketing company made some changes to remove hidden characters. It works fine for everyone else in the office except this one machine.
Word-withparagraph.jpg
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Expert Comment

by:teylyn
ID: 34955235
Maybe format that paragraph (including the paragraph mark) as white text on white background and see if the PDF still shows the #.

It's not a solution to the issue, just a workaround ...


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Accepted Solution

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Trinity_Eric earned 0 total points
ID: 35098048
It appears the solution was to upgrade Adobe to version 10. There seems to be some sort of conflict between Office 2010 and Adobe 8 in this situation. I downloaded trial of Adobe 10 and it does not display the # sign.

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Expert Comment

by:teylyn
ID: 35099944
Glad you found a solution. Happy for you to accept your own answer on this. cheers,
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Author Closing Comment

by:Trinity_Eric
ID: 35135869
No one was able to identify why this was happening, I was able to create a workaround by upgrading Adobe.
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