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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 648
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How to force-end a call on Avaya IP office

I'm looking at the call monitor console, and I need to end this call...

Someone dialed-in from France and it's causing some ugly sounding feedback on the conference line, making it unfit for use.

How do I end the call...I can't see any options in the call monitor to end the call.
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bobox00
Asked:
bobox00
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2 Solutions
 
mgvusaCommented:
You can busy out the port involved.
First identify the ports involved by doing a "status station [station number]"
once you have the port, busy-out the port by "busyout port [port number]"
then, release the port by "release port [port number]"

That should do the trick.
This used to happen a lot before to me when we had a recording solution that would not disconnect the monitored extensions.
Hope it works.
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bobox00Author Commented:
There are 2 solutions to this problem:

1 Restarting the telephony switches
2 wait for the call to timeout

I waited till end-of-day to restart the switches, but the call timed-out before then.
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bobox00Author Commented:
Solution posted by me.
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