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How to force-end a call on Avaya IP office

Posted on 2011-02-18
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619 Views
Last Modified: 2012-05-11
I'm looking at the call monitor console, and I need to end this call...

Someone dialed-in from France and it's causing some ugly sounding feedback on the conference line, making it unfit for use.

How do I end the call...I can't see any options in the call monitor to end the call.
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Question by:bobox00
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Assisted Solution

by:mgvusa
mgvusa earned 500 total points
ID: 34962452
You can busy out the port involved.
First identify the ports involved by doing a "status station [station number]"
once you have the port, busy-out the port by "busyout port [port number]"
then, release the port by "release port [port number]"

That should do the trick.
This used to happen a lot before to me when we had a recording solution that would not disconnect the monitored extensions.
Hope it works.
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Accepted Solution

by:
bobox00 earned 0 total points
ID: 35088491
There are 2 solutions to this problem:

1 Restarting the telephony switches
2 wait for the call to timeout

I waited till end-of-day to restart the switches, but the call timed-out before then.
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Author Closing Comment

by:bobox00
ID: 35126413
Solution posted by me.
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