Methodman85
asked on
Saving an Office File from an Email Attachment
Hello,
I have a user that worked off a file she opened from an email. She saved the file many times, but now the file is gone.
I know the temp files get stored in C:\Users\username\AppData\ Local\Temp \notesC981 2B
But what exactly makes them disappear even if you save them?
Thanks
I have a user that worked off a file she opened from an email. She saved the file many times, but now the file is gone.
I know the temp files get stored in C:\Users\username\AppData\
But what exactly makes them disappear even if you save them?
Thanks
If you have a recovery tool the file may show up in the scan. But even at it's best the tools I use only work sporadically with Office Files.
Joust out of curisotiy, how do we know the file is "gone"? Is the user trying to open the file from within the email? Did the email get moved or deleted? Generally, files will stay in the temp folder until the email (or the attachment) is deleted. The only way I can think of that the file would go away would be if the temp files were cleared or corrupted, or if the emails were deleted (by the user, or by a policy)
Obviously it would have been better to do a Save As, which is best practices. But if you didn't, you can try a recovery tool. With recovery tools, the sooner the better.
Obviously it would have been better to do a Save As, which is best practices. But if you didn't, you can try a recovery tool. With recovery tools, the sooner the better.
ASKER
Are there any good and free recovery tools that anyone can recommend.
I assume the file is gone because it is no longer in the users C:\Users\username\AppData\ Local\Temp \notesC981 2B location.
The recent files shortcuts in excel link the file to that location, in which it can no longer find it.
I assume the file is gone because it is no longer in the users C:\Users\username\AppData\
The recent files shortcuts in excel link the file to that location, in which it can no longer find it.
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An ideal way is to Open the attachment and use the Save As option to save the file in a Personal Folder.
Tough Luck :-(