XenDesktop 5 - Power State shown as Unknown in Desktop Studio

Hello,

I have a small VDI deployment using Citrix XenDesktop 5 and Windows 7.  One of my machines shows all of the correct details in the Citrix Desktop Studio, and reports the power state as “On”.  The other 4 show the Power State as “Unknown”.  All 5 machines are clones of a single image, so I am not sure where to start troubleshooting this.

Thanks,

WEGIS
WEG_ISAsked:
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WEG_ISConnect With a Mentor Author Commented:
Appears to be an issue with XenDesktop 5 running on XenServer 5.5.  I will be upgrading XenServer to 5.6 soon.  
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Is the Agent running correctly in the 5 machines? Seems like a communication issue between VDI clients and XenDesktop?

can the machines ping the XenDesktop server?
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WEG_ISAuthor Commented:
Users are connecting to the other 4 virtual desktops, so I assume that the agent is running OK.  

The machines can ping the DDC.  I have turned off the firewall on it.  
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amichaellCommented:
Check the Windows Event Logs on the desktops and DDC.  Hopefully some error or warning is being noted.
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WEG_ISAuthor Commented:
Self-solved.
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