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XenDesktop 5 - Power State shown as Unknown in Desktop Studio

Posted on 2011-02-18
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Last Modified: 2012-05-11
Hello,

I have a small VDI deployment using Citrix XenDesktop 5 and Windows 7.  One of my machines shows all of the correct details in the Citrix Desktop Studio, and reports the power state as “On”.  The other 4 show the Power State as “Unknown”.  All 5 machines are clones of a single image, so I am not sure where to start troubleshooting this.

Thanks,

WEGIS
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Question by:WEG_IS
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LVL 119
ID: 34927896
Is the Agent running correctly in the 5 machines? Seems like a communication issue between VDI clients and XenDesktop?

can the machines ping the XenDesktop server?
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Author Comment

by:WEG_IS
ID: 34927965
Users are connecting to the other 4 virtual desktops, so I assume that the agent is running OK.  

The machines can ping the DDC.  I have turned off the firewall on it.  
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Expert Comment

by:amichaell
ID: 34929328
Check the Windows Event Logs on the desktops and DDC.  Hopefully some error or warning is being noted.
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Accepted Solution

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WEG_IS earned 0 total points
ID: 35058122
Appears to be an issue with XenDesktop 5 running on XenServer 5.5.  I will be upgrading XenServer to 5.6 soon.  
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Author Closing Comment

by:WEG_IS
ID: 35115223
Self-solved.
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