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Avatar of WEG_IS
WEG_IS🇺🇸

XenDesktop 5 - Power State shown as Unknown in Desktop Studio
Hello,

I have a small VDI deployment using Citrix XenDesktop 5 and Windows 7.  One of my machines shows all of the correct details in the Citrix Desktop Studio, and reports the power state as “On”.  The other 4 show the Power State as “Unknown”.  All 5 machines are clones of a single image, so I am not sure where to start troubleshooting this.

Thanks,

WEGIS

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Avatar of Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)🇬🇧

Is the Agent running correctly in the 5 machines? Seems like a communication issue between VDI clients and XenDesktop?

can the machines ping the XenDesktop server?
Avatar of WEG_ISWEG_IS🇺🇸

ASKER

Users are connecting to the other 4 virtual desktops, so I assume that the agent is running OK.  

The machines can ping the DDC.  I have turned off the firewall on it.  
Avatar of amichaellamichaell🇺🇸

Check the Windows Event Logs on the desktops and DDC.  Hopefully some error or warning is being noted.
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Virtualization

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Virtualization is the act of creating a virtual (rather than actual) version of something, including (but not limited to) a virtual computer hardware platform, operating system (OS), storage device, or computer network resources. Virtualization is usually the creation of a system that executes separate from the underlying hardware resources, or the creation of an entire desktop for systems located elsewhere, similar to thin clients.