Conflict with SQL Server Database Instance and Acornis BAckup Software

Posted on 2011-02-18
Last Modified: 2016-10-27
Hello Experts,

I have SQL Server Express running a backend database for one of my Appliications on a Windows XP computer...

The SQL Server instance was stopped and would not restart after Acronis Backup software was installed.

1. When you try to restart the Service you get permission errors (Loacal System, User Administrator etc)
2. I tried uninstalling and re-installing the SQL Instance for my Application

- The Uninstall failed but it acts like the instance has been removed ("No Instances available" in Add New Programs now) allthough a new install thinks the instance is still there and won't install

Has anyone heard of a conflict between Acronis Backup Software install and previously installed (and functioning) SQL Instances?

Question by:Saxitalis
LVL 38

Accepted Solution

Jim P. earned 500 total points
ID: 34935502
I haven't heard of an issue between Acronis and SQL, but you never know.

As far as this:
The Uninstall failed but it acts like the instance has been removed ("No Instances available" in Add New Programs now) although a new install thinks the instance is still there and won't install

By default SQL tries to install to the path: x:\Program Files\Microsoft SQL Server\MSSQL.1 (or 2,3,...).

And if you have an incomplete SQL uninstall (which is every single one I've ever done) you run into path and registry conflicts. Make sure you have copies of your .mdf/.ldf files off to the side. Then delete the MSSQL.x paths that aren't for Acronis. After that download a registry cleaner and delete the SQL Server registry entries.

Then from there the install should work.

Author Closing Comment

ID: 35047326
Thanks - this issue has not been resolved because it is not possible to access the computer at this time but I am going to try your solution when opportunity permits...

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