Solved

Citrix Reciever Android

Posted on 2011-02-18
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1,370 Views
Last Modified: 2012-08-14
Citrix Xenapp 4.5
CAG 4.6.2

Iphone, Blackberry and Ipad work fine with the citrix reciever Android phones will not connect.

Citrix Reciever from Android Market
I enter in the server info the same as i have on the iphone and the other devices that work.
When i click on the connection i get an error

Invalid Server Certificate -
The server certificate is invalid.  Do you wish to accept this certificate adn connect to the server anyway?

Accept or Cancel

I click Accept

Citrix Access Gateway Error
Gateway authentication failed. Check your credentials, address, gateway settings and network connection.

I have been told the certificate is the issue however I have a vaild cert.  On the CAG log I dont see any thing when i try to connect with the Android devices... I see the connections from the Apple and blackberry ones... Any help would be great.
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Question by:wolfbird
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9 Comments
 
LVL 3

Expert Comment

by:residents
ID: 34928057
Are you putting the internal domain in the domain field? Also, have you tried logging in with an administrator account to see if you get anything different?
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LVL 1

Author Comment

by:wolfbird
ID: 34928242
Yes i have tried with the domain in the field and with it out... I have tried test accounts, live accounts and admin accounts.  
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LVL 1

Author Comment

by:wolfbird
ID: 34929905
More info:
We are using an Addtrust cert adn it is listed on the Android devices.  I exported the cacerts.bks from a users phone and and see the Addtrust cert.
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LVL 2

Expert Comment

by:thatcomputergrrl
ID: 34932990
We have the same issue! We use entrust for our ssl cert. The problem for us is that entrust's root CA doesn't come pre-installed on the android and there currently is not a way to install it on the phone. Unlike the iPhone that does OS updates and allows you to email and install the CA to the device. The only way to get it to work w the android is to change your ssl cert to one that's preindtalled on your phone..like verisign.
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LVL 1

Author Comment

by:wolfbird
ID: 34933103
We are using an "addtrust" root ca it is listed on the cacert.bks on the android phones.
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LVL 1

Author Comment

by:wolfbird
ID: 35097725
Still no solution going to install new certs on CAG.
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Accepted Solution

by:
wolfbird earned 0 total points
ID: 35109484
The Cert chain was in the wrong order on the CAG.
0
 
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Author Comment

by:wolfbird
ID: 35109503
Close
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LVL 1

Author Closing Comment

by:wolfbird
ID: 35145511
The chain is in the wrong order on the CAG
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