Solved

Cannot get a network connection on any adapters on a previously working Vista laptop

Posted on 2011-02-18
12
400 Views
Last Modified: 2012-06-21
I have a Dell Laptop with a Broadcom Ethernet NIC as well as an onboard wireless NIC.  It was working previously.  The user had a malware infection which was cleaned with Malwarebytes.  After cleaning it the network stopped connecting.  On the Broadcom I have a solid Orange LED on one side and a flashing yellow LED on the other.  The wireless takes longer than usual to connect, says it's failed to connect but when I look at it, it says Limited connectivity.  I can also see it connected on the WAP.

When I diagnose either NIC I get:

 "The Network Adapter "[whichever adapter I'm dianosing is here]" is experiencing driver or hardware related issues.  
 and
make sure your Internet Protocol Bindings are correct...

I've disabled IPv6.  I've reinstalled the latest drivers.  I've reset Winsock and the IP protocol with the netSH command.   I shut off the firewall and AV software as well as Windows Defender.  Dell was ZERO help.  Any ideas?
0
Comment
Question by:OnvioAdmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 4
12 Comments
 
LVL 9

Expert Comment

by:rawinnlnx9
ID: 34928812
It's likely that you didn't get everything. I'd suggest you download and run Spybot Search & Destroy. Of course if you want to cut right to the chase. Just get the network adapter drivers from Dell, reinstall them and see if that gets you up and running. If that doesn't work then you still have active infections. I've written some guides on fighting spyware and malware that I intend to publish here as I get the chance. If you still, after installing the network drivers cannot get a connection I'll give you a link to a guide that might help. Well... here: http://www.codeproject.com/KB/work/antispyware.aspx

If you need it go read that. It will help immensely.
0
 
LVL 59

Expert Comment

by:Darius Ghassem
ID: 34928827
Delete any exsiting Profiles you have in your Wireless configuration utility.

Run sfc /scannow from run command
0
 

Author Comment

by:OnvioAdmin
ID: 34929022
Rawinninx9 - Rand Spybot S&D it found nothing.  Drivers were already downloaded and installed (see original post)

Dariusq - Ran SFC.  Received the message:  "Windows Resoure Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.log...."  
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 59

Expert Comment

by:Darius Ghassem
ID: 34929158
Well you have corruption have you looked in the log to see what it states is corrupted
0
 

Author Comment

by:OnvioAdmin
ID: 34929235
Also, ran ComboFix which found and repaired a few issues but still didn't fix the network.  Re-ran reset of WinSock and IP.  Re-ran SFC /scannnow.   Still no luck.
0
 

Author Comment

by:OnvioAdmin
ID: 34929279
Dariusq, just waiting for it to finish the second run through.
0
 

Author Comment

by:OnvioAdmin
ID: 34929347
Looks like one file.   c:\Windows\System32\[1:20{10}]"tcpmon.ini"
0
 
LVL 59

Expert Comment

by:Darius Ghassem
ID: 34929480
0
 

Author Comment

by:OnvioAdmin
ID: 34929553
Unfortunately I don't have another Vista PC around.  Lots of Windows 7.
0
 
LVL 59

Accepted Solution

by:
Darius Ghassem earned 500 total points
ID: 34929567
You can do a reinstall
0
 

Author Comment

by:OnvioAdmin
ID: 34929596
Yep, looks like my best option.  Thanks for your help.
0
 

Author Closing Comment

by:OnvioAdmin
ID: 34929616
B is only because it's a "last resort" solution.  (reinstall)
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
Determining the an SCCM package name from the Package ID
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question