Solved

Microsoft Online Sign on Tool not working

Posted on 2011-02-18
4
1,001 Views
Last Modified: 2012-05-11
I have installed hundreds of seats of Microsoft Online (BPOS) with no issues.
I have a user with a nearly bran new Lenovo M75e desktop with Windows 7 Pro on it.
When I download and install the Microsoft Online single Sign on tool I have no problems. When the tool runs I have the outline and name of the window and nothing else. Inside the  window is all clear and I can see the Windows desktop.
Microsoft's answer was to reload the application 10 times.
Th machine is 100% patched up with .Net installed.
I have verified that on an uninstall all the program files are deleted and the registry keys (provided by Microsoft) are removed.

Any thoughts?
0
Comment
Question by:summit_pcguy
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:BCipollone
ID: 34929096
I would start with a malware scan to make sure the system is clean: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

If that doesn't work then there must be something blocking it. Try disabling all security on the system such as firewalls and antivirus and try again.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34929115
You may also try disabling all add-ins in outlook and all add-ons in IE as well.
0
 
LVL 1

Accepted Solution

by:
summit_pcguy earned 0 total points
ID: 35118508
Thanks for your help. I was able to resolve the issue myself.
I was able to troubleshoot the problem down to video hardware or drivers.
Per advice from Microsoft I tried to update the video drivers for the eVGA GeForce 6200 card in this machine.
There seems to be some kind of an issue with the Lenovo M58e with Windows 7 using a GeForce 6200 series graphics card. I was unable to update the drivers to the card without causing a Win7 login problem. We duplicated this on another machine. I even tried another GeForce 6200 card from a different manufacturer.
I replaced the card with a 6201 and updated the drivers and the problem went away. The MS Online sign on tool is functioning normally.
0
 
LVL 1

Author Closing Comment

by:summit_pcguy
ID: 35154541
The advice provided by the experts did not solve the problem nor was it close.
I received part of the solution from Microsoft and figured the rest out myself.
0

Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

Join & Write a Comment

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
Connecting to an Amazon Linux EC2 Instance from Windows Using PuTTY.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now