Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Microsoft Online Sign on Tool not working

Posted on 2011-02-18
4
Medium Priority
?
1,007 Views
Last Modified: 2012-05-11
I have installed hundreds of seats of Microsoft Online (BPOS) with no issues.
I have a user with a nearly bran new Lenovo M75e desktop with Windows 7 Pro on it.
When I download and install the Microsoft Online single Sign on tool I have no problems. When the tool runs I have the outline and name of the window and nothing else. Inside the  window is all clear and I can see the Windows desktop.
Microsoft's answer was to reload the application 10 times.
Th machine is 100% patched up with .Net installed.
I have verified that on an uninstall all the program files are deleted and the registry keys (provided by Microsoft) are removed.

Any thoughts?
0
Comment
Question by:summit_pcguy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:BCipollone
ID: 34929096
I would start with a malware scan to make sure the system is clean: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

If that doesn't work then there must be something blocking it. Try disabling all security on the system such as firewalls and antivirus and try again.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34929115
You may also try disabling all add-ins in outlook and all add-ons in IE as well.
0
 
LVL 1

Accepted Solution

by:
summit_pcguy earned 0 total points
ID: 35118508
Thanks for your help. I was able to resolve the issue myself.
I was able to troubleshoot the problem down to video hardware or drivers.
Per advice from Microsoft I tried to update the video drivers for the eVGA GeForce 6200 card in this machine.
There seems to be some kind of an issue with the Lenovo M58e with Windows 7 using a GeForce 6200 series graphics card. I was unable to update the drivers to the card without causing a Win7 login problem. We duplicated this on another machine. I even tried another GeForce 6200 card from a different manufacturer.
I replaced the card with a 6201 and updated the drivers and the problem went away. The MS Online sign on tool is functioning normally.
0
 
LVL 1

Author Closing Comment

by:summit_pcguy
ID: 35154541
The advice provided by the experts did not solve the problem nor was it close.
I received part of the solution from Microsoft and figured the rest out myself.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question