Solved

Microsoft Online Sign on Tool not working

Posted on 2011-02-18
4
1,002 Views
Last Modified: 2012-05-11
I have installed hundreds of seats of Microsoft Online (BPOS) with no issues.
I have a user with a nearly bran new Lenovo M75e desktop with Windows 7 Pro on it.
When I download and install the Microsoft Online single Sign on tool I have no problems. When the tool runs I have the outline and name of the window and nothing else. Inside the  window is all clear and I can see the Windows desktop.
Microsoft's answer was to reload the application 10 times.
Th machine is 100% patched up with .Net installed.
I have verified that on an uninstall all the program files are deleted and the registry keys (provided by Microsoft) are removed.

Any thoughts?
0
Comment
Question by:summit_pcguy
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:BCipollone
ID: 34929096
I would start with a malware scan to make sure the system is clean: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

If that doesn't work then there must be something blocking it. Try disabling all security on the system such as firewalls and antivirus and try again.
0
 
LVL 13

Expert Comment

by:BCipollone
ID: 34929115
You may also try disabling all add-ins in outlook and all add-ons in IE as well.
0
 
LVL 1

Accepted Solution

by:
summit_pcguy earned 0 total points
ID: 35118508
Thanks for your help. I was able to resolve the issue myself.
I was able to troubleshoot the problem down to video hardware or drivers.
Per advice from Microsoft I tried to update the video drivers for the eVGA GeForce 6200 card in this machine.
There seems to be some kind of an issue with the Lenovo M58e with Windows 7 using a GeForce 6200 series graphics card. I was unable to update the drivers to the card without causing a Win7 login problem. We duplicated this on another machine. I even tried another GeForce 6200 card from a different manufacturer.
I replaced the card with a 6201 and updated the drivers and the problem went away. The MS Online sign on tool is functioning normally.
0
 
LVL 1

Author Closing Comment

by:summit_pcguy
ID: 35154541
The advice provided by the experts did not solve the problem nor was it close.
I received part of the solution from Microsoft and figured the rest out myself.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Read this checklist to learn more about the 15 things you should never include in an email signature.
Connecting to an Amazon Linux EC2 Instance from Windows Using PuTTY.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now