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Acrobat FIles Don't FIll Screen When Opened

Posted on 2011-02-18
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Last Modified: 2012-05-11
I have a client with a strange problem that I just cannot figure out what is happening.
Brief Description:
Acrobat 9 Standard is installed on a WIn XP system with two identical monitors in which Windows spans both monitors.
When any Acrobat file is opened, the following occurrs:
- The file opens on the left monitor (Monitor 1).
- The file window is in a restored state, but is stretched to fill the entire monitor.
- About a half inch of the Acrobat file window bleeds over ot the right monitor (monitor 2).
- The file window is "positioned" this way.  In other words, is is moved to the right about a half inch and does not fill the left half inch of monitor 1.  (I hope this makes sense...).

Objective:
To have acrobat files open in full-screen mode and fill monitor 1.

Details:
1. This only happens with Acrobat files.
2. Acrobat 9 Standard has been configured via Edit, Preferences, Full Screen Setup:
   - Current document only; FIll screen with one page; Which Monitor="This Monitor"
3. When I open the Acrobat 9 application, the application opens exactly according to the view preferences.  I can change which monitor to open the application on by changing the preferences.
4. Acrobat files do not follow the prefences setup.  If I double-click on an Acrobat file in Exploere or the Desktop, the file will open on monitor 1 and bleed over to monitor 2 (see description).
- Even if I open an Acrobat file from within the Acrobat 9 application (File, Open), the file window will not open according to the preferences.
5. After a file is opened when I Maximixe the window (or double-click on the titel bar), the window maximizes on montor 1, and does not bleed over to monitor 2.

The only thing I have not tried is to reinstall the application.  DOes anyone have an idea as to how to resolve this without reinstalling the application?  I am not sure that a reinstall is going to fix it anyway.

Thanks.
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Question by:beyondt
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3 Comments
 
LVL 38

Expert Comment

by:puppydogbuddy
ID: 34932915
I think you need to tweak your settings for viewing preferences.  Make sure you have set them in accordance with this link:
           ttp://help.adobe.com/en_US/Acrobat/9.0/Standard/WS58a04a822e3e50102bd615109794195ff-7f84.w.html

Also, if you are  using third party add-ins, note that there is a setting preference for them.
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Author Comment

by:beyondt
ID: 34938879
I have set the "Full Screen Preferences" correctly because when I open the application, the applicatin window opens as per the Full Screen Preferences.  Can you suggest which other preferences might affect the opening of a pdf file?  I don't see any General prefeences that might affect my issue.
Thanks
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LVL 38

Accepted Solution

by:
puppydogbuddy earned 200 total points
ID: 34939903
http://help.adobe.com/en_US/Acrobat/9.0/Standard/WS58a04a822e3e50102bd615109794195ff-7f84.w.html

In addition to the aforementioned full screen preferences, you should  check the page display preference settings. Further, If you've installed any third-party plug-ins, you should set these preferences using the Third-Party Preferences menu item.

And if you did not check each and every one of the full screen preference settings one by one against the recommended settings, you should do so.  I agree with your assessment that the general preference settings do not appear to be relevant to your problem.  

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